Mekka Glenn
Columbia,SC
Summary
Dynamic customer service professional with extensive experience at Blue Cross & Blue Shield of SC, excelling in claim processing and conflict resolution. Proven track record of enhancing customer satisfaction through effective problem-solving and follow-up coordination. Proficient in CRM software and committed to maintaining compliance while delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Blue Cross & Blue Shield of SC
Columbia, SC
02.2020 - Current
- Assisted members with inquiries regarding health insurance plans and benefits.
- Resolved customer complaints by providing effective solutions and support.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Adhered to compliance regulations while handling sensitive member information.
- Coordinated with internal departments to resolve complex claim issues effectively.
- Utilized CRM software to document customer interactions, feedback, and resolutions.
Customer Service Representative
Maximus
Columbia, South Carolina
03.2017 - 02.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Conducted regular follow-up calls with customers after resolving their issues.
Insurance Processor
United Way
Columbia, SC
01.2016 - 03.2017
- Processed insurance claims accurately and efficiently for diverse clients.
- Reviewed policy documents to ensure compliance with organizational standards.
- Communicated with clients to clarify information and resolve discrepancies.
- Maintained detailed records of insurance transactions and correspondence.
- Collaborated with team members to enhance workflow and service delivery.
- Utilized software systems to input and track insurance data effectively.
- Researched and responded to inquiries regarding coverage and eligibility for benefits.
- Precisely calculated refunds, premiums, and adjustments.
Education
High School Diploma -
Westwood High
06-2015
Skills
- Claim processing
- CRM software
- Payment processing
- Health insurance knowledge
- Conflict resolution
- Follow-up coordination
- Microsoft Excel
- Call center procedures
Timeline
Customer Service Representative
Blue Cross & Blue Shield of SC
02.2020 - Current
Customer Service Representative
Maximus
03.2017 - 02.2020
Insurance Processor
United Way
01.2016 - 03.2017
High School Diploma -
Westwood High
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