Ayanna Green
Summary
Results-driven professional with experience at CityMD Urgent Care, excelling in team leadership and problem-solving. Proven ability to uplift operational efficiency and patient/customer expectation through strategic thinking and adherence to safety protocols and practice. Skilled in phlebotomy and staff training, bringing-forth a positive work environment. Able to properly run a business with minimal assistance, and willing to learn new strategies to improve operation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PSR/Shift Leader/Certified Clinical Medical Assistant
CityMD Urgent Care Center
12.2022 - Current
- Assist team in maintaining operational needs.
- Learned and implemented safety protocols to better operation of business.
- Support inventory management by recording and organizing stock.
- Collaborate with colleagues to exceed customer service expectations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved patients complaints and issues and offered thoughtful solutions to maintain patient satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep site running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Phlebotomy skills
- Assisting various providers with procedures including but not limited to vaccines, physicals, drug screening and fit testing
- Opening and Closing procedures
- Daily site tasks
- Validating Insurances
- Obtaining Prior Authorizations/Pre Certifications
- Scheduling Specialist and Diagnostic Imaging Appointments
- Scanning Documents
- Answering and Transferring phone calls
Assistant Store Manager
Footlocker And Kids Footlocker
02.2021 - 12.2022
- Supervised daily operations, ensuring compliance with company policies.
- Collaborated with upper management on store promotions, boosting seasonal sales initiatives.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Trained and mentored new staff to enhance performance and customer service skills.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, driving strategic merchandising decisions.
Shift Leader
Chick-fil-A
06.2020 - 02.2021
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored new team members on standard operating procedures and customer service protocols.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing operational efficiency.
- Implemented process improvements that reduced wait times and increased customer satisfaction ratings.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Facilitated team building activities, strengthening cohesion and productivity of team.
Supervisor
KFC Restaurant
05.2017 - 08.2020
- Coordinated scheduling and resource allocation, optimizing workforce management.
- Managed inventory control systems, ensuring accurate stock levels and timely replenishment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
No Degree - Nursing Science
Bergen Community College
Paramus, NJHigh School Diploma -
Hackensack High School
Hackensack, NJ06-2017
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Strong communication
- Staff education and training
- Safety processes and procedures
- Strategic thinking
- OSHA regulations compliance
- Attention to detail
- Organizational skills
- Active listening
- Critical thinking
Certification
- Urinary Drug Screen Training - 2023
- Fit Testing Training - 2023
- Certified Clinical Medical Assistant, NHA -2025
Languages
English
Native or Bilingual
Patois
Native or Bilingual
Timeline
PSR/Shift Leader/Certified Clinical Medical Assistant
CityMD Urgent Care Center
12.2022 - Current
Assistant Store Manager
Footlocker And Kids Footlocker
02.2021 - 12.2022
Shift Leader
Chick-fil-A
06.2020 - 02.2021
Supervisor
KFC Restaurant
05.2017 - 08.2020
No Degree - Nursing Science
Bergen Community College
High School Diploma -
Hackensack High School
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