Ayanna Guthrie

Flexible administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

• Dallas College – Support Specialist, 08/14/23 - current, Assisted over 20 individuals so that they can fulfill their daily business or personal responsibilities. Acting as a first point of contact for callers, I dealt with emails, phone calls, text messages, and mail by responding, relaying messages, and spotlighting them for immediate or scheduled attention. Managed calendars and organized meetings and appointments, usually controlling access to VIP personnel or others. Completed clerical tasks such as preparing documents and note-taking. Scheduled and booked travel arrangements utilizing software to reconcile travel, personal, and organizational calendars. I maintained files and verified their accuracy, completeness, and compliance with Dallas College policy and procedures, department, and state/federal regulations. Operated and maintained the fax machine and copier Provided information and reports using a variety of databases such as TEAMS, Excel, and Colleague. Conducted troubleshooting of hardware/software problems, resolved minor problems, and referred major problems to the responsible department or vendor. I ordered office supplies when needed and kept inventory.
• Buffalo Wild Wings server/bartender, 01/01/20 - 01/01/23, I handled customer interactions, giving detailed, personalized, friendly, and polite service to ensure customer retention. Memorized all company products and services to answer customer questions quickly and effectively. Trained new employees in customer service and conflict resolution. Accept customer payments, cleaning glasses, and utensils. Maintained dining ambiance with an enthusiastic attitude. Assisted in calculating store balances for our region. Input orders and data into the Aloha POS System Kept up with inventory and assisted with ordering more supplies when needed.
• Home Health care- personal aid, 01/01/19 - 01/01/21, Maintained a clean, safe, and orderly environment for the resident I performed general housekeeping and followed cleaning schedules for the resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other regions. Followed proper emergency procedures Responded promptly and positively to resident requests for assistance.