Ayanna Hairston
Newark
Summary
Dedicated and customer-focused professional with strong experience in fast-paced service environments, including hospitality, retail, and team leadership roles. Known for delivering exceptional customer experiences, resolving issues efficiently, and maintaining a positive, solutions-driven attitude. Proven ability to work independently, handle high call/chat volume, and manage multiple tasks in remote settings. Seeking a remote customer service position where I can apply my strong communication skills, attention to detail, and reliability.
Overview
6
6
years of professional experience
Work History
Waitress / Cashier
Tops Diner
01.2020 - 12.2025
- Provided excellent service in a fast-paced environment, managing multiple tables.
- Delivered orders efficiently while maintaining customer satisfaction.
- Resolved customer concerns with professionalism.
- Delivered exceptional customer service, ensuring guest satisfaction with timely and friendly interactions.
- Accurately processed orders using POS systems, minimizing errors and enhancing efficiency during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Shift Lead
Cookie Connect
05.2024 - 01.2025
- Supervised staff and ensured smooth shift operations.
- Resolved customer issues and managed escalations.
- Handled opening/closing duties and balanced cash drawers.
- Trained new hires on procedures and customer service standards.
- Supervised daily operations, ensuring smooth workflow and adherence to company standards.
- Trained and mentored new team members on operational procedures and best practices.
Cashier
Walgreens
11.2019 - 01.2020
- Processed purchases, returns, and coupons with accuracy.
- Assisted customers with product questions and store navigation.
- Maintained a clean, organized checkout area.
- Delivered friendly, efficient front-end support.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking shelves and tracking product availability.
Education
No Degree - Psychology
Montclair State University
Montclair, NJ05-2028
High School Diploma -
Essex County Newark Tech
Newark,NJ06-2023
Skills
- Experience using chat, email, and phone communication platforms
- Ability to work independently with minimal supervision
- Strong home-office organization and time management
- Quiet, distraction-free workspace
- Reliable internet and computer operation skills
- Adaptable to new software and systems quickly
- Typing accuracy and fast data entry
- Ability to manage tasks, messages, and customer inquiries simultaneously
- Customer Service & Support:
- Conflict resolution
- Active listening
- Friendly communication
- High-volume interaction
- Patience and empathy
- Technical & Office Skills:
- POS systems
- Cash handling
- Microsoft Office & Google Workspace
- Order processing
- Basic troubleshooting
- Strengths:
- Fast learner
- Problem-solving
- Reliable
- Team-oriented
- Strong work ethic
- Strong multitasking
- Greeting guests
- Team collaboration
Timeline
Shift Lead
Cookie Connect
05.2024 - 01.2025
Waitress / Cashier
Tops Diner
01.2020 - 12.2025
Cashier
Walgreens
11.2019 - 01.2020
No Degree - Psychology
Montclair State University
High School Diploma -
Essex County Newark Tech