Ayanna Hamby
East Greenbush,NY
Summary
Dynamic administrative professional with extensive experience at the Department of State, excelling in customer service and data entry. Proven ability to enhance office efficiency through effective scheduling and meticulous file organization. Recognized for fostering strong relationships and delivering exceptional support, ensuring seamless operations and improved workflow. Proficient in Microsoft Office Suite.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
12
12
years of professional experience
Work History
Administrative Assistant 1
Department of State
05.2023 - Current
- Coordinated scheduling and logistics for departmental meetings and events.
- Provided training to new staff on administrative processes and tools.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Prepared and organized documents for internal reports and presentations.
- Maintained filing systems, enhancing document retrieval efficiency.
Office Assistant 1
Department of State
02.2020 - 05.2023
- Coordinated office activities to enhance operational efficiency and improve workflow processes.
- Managed scheduling and calendar organization for department leadership, ensuring timely communications.
- Developed filing systems that improved document retrieval speed and reduced redundancy.
- Assisted in preparing reports and presentations, maintaining accuracy and adherence to deadlines.
- Maintained inventory of office supplies, optimizing procurement processes for cost-effectiveness.
- Supported departmental initiatives through effective communication and collaboration with cross-functional teams.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Improved accuracy of meeting minutes, capturing detailed notes and distributing them promptly to relevant stakeholders.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
Cashier
Lowe's
08.2022 - 12.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawers, ensuring accuracy during shifts.
- Assisted customers with product inquiries and recommendations.
- Trained new staff on checkout procedures and customer service standards.
- Resolved customer issues promptly, enhancing overall satisfaction.
- Monitored store promotions, effectively communicating offers to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Call Center Representative
Department of Taxation and Finance
03.2017 - 02.2020
- Managed high-volume inbound calls, ensuring timely and accurate responses to customer inquiries.
- Resolved customer complaints by identifying issues and providing effective solutions, enhancing satisfaction levels.
- Trained new team members on call center protocols, improving onboarding efficiency and service delivery.
- Collaborated with cross-functional teams to streamline processes, increasing operational effectiveness.
- Was an acting supervisor (SME) when supervisors were not on the floor
- Inputted information in multiple databases
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
Cashier
Times Union Center
05.2013 - 04.2017
- Collaborated with team members to maintain organized workspaces.
- Implemented inventory control measures to reduce discrepancies.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Increased sales of promotional items by informing customers about current offers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
No Degree - Individual Studies
Hudson Valley Community College
Troy, New York, NYNo Degree - Biology
Hartwick College
Oneonta, NYNo Degree - Health Sciences
Russell Sage College
Troy, NYHigh School Diploma -
Watervliet Jr./Sr. High School
Watervliet, NY06-2013
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Administrative support
- Microsoft outlook
- Filing
- Scheduling
- Documentation and recordkeeping
Timeline
Administrative Assistant 1
Department of State
05.2023 - Current
Cashier
Lowe's
08.2022 - 12.2022
Office Assistant 1
Department of State
02.2020 - 05.2023
Call Center Representative
Department of Taxation and Finance
03.2017 - 02.2020
Cashier
Times Union Center
05.2013 - 04.2017
No Degree - Individual Studies
Hudson Valley Community College
No Degree - Biology
Hartwick College
No Degree - Health Sciences
Russell Sage College
High School Diploma -
Watervliet Jr./Sr. High School