Ayanna Haris
Durham,NC
Summary
Understanding Customer Care Executive with over 20 years of experience in customer care arena. Excellent time management and organizational skills to adapt to new processes. A professional with a background in quality assurance, data entry, and call center operations. Skilled in inspiring customer loyalty and enhancing the overall customer experience. Excellent communication, problem-solving, and teamwork abilities.
Overview
22
22
years of professional experience
Work History
Customer Care Processing
Strawbridge Studios
02.2019 - Current
- Conduct thorough inspections of school photographs to detect and rectify imperfections
- Ensure accuracy in customer orders and manage timely dispatch of orders
- Demonstrate strong attention to detail and time management skills.
Cashier/Customer Service
Food Lion
06.2015 - 01.2017
- Greeted and assisted customers in a friendly and courteous manner
- Handled cash transactions and processed credit/debit card payments accurately
- Managed incoming phone calls efficiently while attending to customer needs.
Customer Service Call Center Representative-Collections
Sallie Mae
04.2013 - 02.2014
- Managed high volumes of incoming calls efficiently, assisting customers with billing and payment inquiries
- Documented call specifics and outcomes, clarified information, and identified customer needs effectively.
Front Desk
Gods Little Kings And Queens Daycare
08.2005 - 10.2009
- Handled incoming client calls efficiently and professionally
- Organized and filed client information using computerized systems
- Provided prompt and accurate responses to client inquiries
- Recorded and processed client payments accurately and efficiently.
Accounts Representative Call Center
GC Services
04.2002 - 07.2005
- Managed high call volumes in a fast-paced call center environment
- Assisted clients in arranging payments and resolving payment-related inquiries
- Updated and maintained client files with accurate and necessary information
- Verified account details in compliance with company policies and procedures.
Education
Bachelor's degree - Finance
Southern New Hampshire University
Durham, NC05.2024
Bachelor's - Consumer and Family Financial Services (received 60 hours towards Bachelor's)
Ashford University
Durham, NC01.2019
Associates - Psychology
University of Phoenix
Indianapolis, IN01.2010
Skills
- Exceptional ability to handle customers patiently and calmly especially during frustrating situations
- Complaint Handling
- Call center experience
- Excellent problem-solving abilities
- Well-organized
- Data Entry
- Documentation And Reporting
- Call Documentation
- Regulatory Compliance
- Needs Assessment
- Attention to Detail
- POS Systems and Ordering Platforms
Timeline
Customer Care Processing
Strawbridge Studios
02.2019 - Current
Cashier/Customer Service
Food Lion
06.2015 - 01.2017
Customer Service Call Center Representative-Collections
Sallie Mae
04.2013 - 02.2014
Front Desk
Gods Little Kings And Queens Daycare
08.2005 - 10.2009
Accounts Representative Call Center
GC Services
04.2002 - 07.2005
Bachelor's degree - Finance
Southern New Hampshire University
Bachelor's - Consumer and Family Financial Services (received 60 hours towards Bachelor's)
Ashford University
Associates - Psychology
University of Phoenix
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