Ayanna Harris
COFFEEVILLE
Summary
Data Quality Reviewer with 8+ years of combined experience in remote customer service and data validation, applying strong time management, communication, and analytical skills to ensure data integrity. Excels at identifying errors in spreadsheets and databases, documenting processes, and collaborating with IT teams to improve data acquisition and warehousing strategies. Seeks to leverage leadership experience and strategic problem-solving to streamline data workflows and enhance accuracy across systems.
Overview
9
9
years of professional experience
Work History
Data Quality Reviewer
Tapestry Health
03.2023 - 05.2026
- Reviewing data and examine data in spreadsheets and databases for errors and manage any issues they find.
- Interpreting data so Data reviewers help organizations interpret data for accuracy.
- Recommending improvements for Data reviewers may recommend changes to data acquisition processes and systems of record to improve data accuracy.
- Implementing policies that Data reviewers may implement policies and procedures to ensure data integrity and security.
- Documenting processes Data reviewers may document processes for start-up, shut down, and troubleshooting.
- Collaborating with teams so Data reviewers may work with IT and data management teams to improve data warehousing strategies.
Work at Home Customer Service Representative/Team Lead
MCI World
02.2020 - 02.2023
- Overseeing the day-to-day operations of our customer service team.
- Manage workflow
- Provide guidance and support to customer service representatives.
Medical Assistant
Quick Care Clinic
06.2022 - 12.2022
- Assisted in patient triage, ensuring accurate recording of medical histories and vital signs.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and reducing wait times.
- Implemented electronic health record (EHR) system updates, enhancing data accuracy and accessibility.
- Trained new staff on clinic procedures and best practices to ensure high-quality patient care.
Medical Assistant Intern
Quick Care Clinic
01.2022 - 06.2022
- Assisted healthcare providers with patient examinations and routine procedures.
- Managed patient records using electronic health record (EHR) systems for accurate documentation.
- Facilitated effective communication between patients and medical staff to enhance care delivery.
- Prepared examination rooms, ensuring compliance with sanitation and safety protocols.
Work at Home Customer Service Representative
Enhanced Recovery Center
11.2017 - 02.2020
- Take customer calls
- Answer their questions
- Confirm customer questions.
- Respond to customer feedback via phone, emails, or chat platforms
Education
Medical Assistant - Registered
Phlebotome Medical Training
Dallas, TX04-2024
Associate Degree - Medical, Billing, and Coding
Keiser University-Ft Lauderdale
Fort Lauderdale, FL12-2022
Skills
- Time management
- Communication
- Collaboration
- Teamwork
- Leadership
- Remote Work
- Customer Engagement
- Data Analysis
- Strategic Planning
- Critical Thinking
- Problem Solving
Timeline
Data Quality Reviewer
Tapestry Health
03.2023 - 05.2026
Medical Assistant
Quick Care Clinic
06.2022 - 12.2022
Medical Assistant Intern
Quick Care Clinic
01.2022 - 06.2022
Work at Home Customer Service Representative/Team Lead
MCI World
02.2020 - 02.2023
Work at Home Customer Service Representative
Enhanced Recovery Center
11.2017 - 02.2020
Associate Degree - Medical, Billing, and Coding
Keiser University-Ft Lauderdale
Medical Assistant - Registered
Phlebotome Medical Training