Ayanna Hayes
Baltimore,MD
Summary
i am a highly effective communicator with proven experience interacting with all levels of management with the ability to handle multiple projects and function as an energetic and results driven "Team Leader". Also an enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Baltimore, MD
12.2022 - Current
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Hostess/Bottle Server
blk swan
Baltimore, MD
07.2022 - Current
- Maintained open communication with the kitchen team to assess cooking times, avoid worker overload, and minimize customer dissatisfaction
- Providing guest with an memorable bottle service experience, upselling bottles and servicing drinks
- Trained new hostesses in customer service and job duties.
- Carried trays of beverages to customers throughout the venue.
- Performed cash handling duties such as accepting payments from patrons, counting change, and balancing receipts at the end of each shift.
- Interacted with guests in a friendly manner while providing excellent customer service.
Behavior Technician
Steps Behavioral Consulting
Baltimore, MD
08.2023 - 01.2024
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Developed individualized treatment plans for each client that included goals and objectives.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
Sales Lead
SkyZone Entertainment
Baltimore, MD
07.2019 - 11.2020
- Reviewed customer data to determine potential new markets and target customers.
- Assisted in developing promotional materials such as brochures, flyers.
- Maintained relationships with existing clients by providing product updates and information.
- Developed and implemented a successful sales strategy to increase revenue.
Education
High School Diploma -
Baltimore Polytechnic
Baltimore, MD06-2021
Some College (No Degree) - Rehabilitation Science
University of Maryland, Eastern Shore
Princess Anne, MDSome College (No Degree) - Social Psychology
The Community College of Baltimore County
Catonsville, MDSkills
- adaptability
- leadership
- prioritization and time management
- problem solving
- costumer service
- critical thinking
- scheduling
- persuasive
- open communication
Timeline
Behavior Technician
Steps Behavioral Consulting
08.2023 - 01.2024
Security Officer
Allied Universal Security Services
12.2022 - Current
Hostess/Bottle Server
blk swan
07.2022 - Current
Sales Lead
SkyZone Entertainment
07.2019 - 11.2020
High School Diploma -
Baltimore Polytechnic
Some College (No Degree) - Rehabilitation Science
University of Maryland, Eastern Shore
Some College (No Degree) - Social Psychology
The Community College of Baltimore County