Ayanna Hicks
Tuscaloosa
Summary
Dynamic professional with a proven track record at Lowe’s, excelling in customer service and hardware solutions. Adept at inventory management and fostering teamwork, I consistently exceeded sales targets while enhancing customer satisfaction. Known for my strong communication skills and commitment to workplace safety, I thrive in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hardware Associate
Lowe’s
01.2025 - 03.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Enhanced customer satisfaction by providing timely and accurate hardware solutions.
- Maintained a clean, organized store environment to facilitate ease of shopping for customers.
- Consistently met or exceeded sales targets by employing effective selling techniques tailored to individual customer preferences.
- Educated customers on proper tool usage and safety precautions, reducing the likelihood of accidents and injuries.
- Managed stock levels effectively, preventing overstocking or shortages while maintaining optimum product availability.
- Evaluated customer feedback regularly, implementing changes where necessary to better meet client needs.
- Collaborated with team members to optimize store operations and improve overall efficiency.
- Assisted customers in selecting appropriate tools and materials for their projects, leading to increased sales conversions.
Key Holder
Claire's Boutique
05.2024 - 07.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Warehouse Associate
Amazon
04.2021 - 03.2024
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Team lead Of workplace safety and workplace training
- Assisting Hr with work events and activities.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
PCA
DCH Regional Medical Center
04.2023 - 10.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
- Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
Education
Central High School
Tuscaloosa, AL05.2021
Skills
- Workplace safety
- Software installation
- Network configuration
- Deadline management
- Hardware assembly
- Environmental awareness
- Product promotion
- Equipment demonstration
- Goal orientation
- Merchandise replenishment
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Adaptable and flexible
- Excellent communication
- Team cooperation
- Organizational skills
- Team leadership
- Creative thinking
- Active listening
- Effective communication
- Positive customer engagement
- Decision-making
- Cash handling
- Goal driven
- Relationship building
- Store operations
- Inventory and stocking
- Cash register operation
- Store opening and closing
- Task prioritization
- Safety and cleanliness standards
Certification
CPR
Timeline
Hardware Associate
Lowe’s
01.2025 - 03.2025
Key Holder
Claire's Boutique
05.2024 - 07.2024
PCA
DCH Regional Medical Center
04.2023 - 10.2023
Warehouse Associate
Amazon
04.2021 - 03.2024
Education
Central High School
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