Open To Work
AYANNA HUNTER
Washington,DC
Summary
Crisis management and conflict resolution specialist with extensive experience in correctional environments. Achievements include the development of safety protocols and emergency response training that significantly improved security measures. Strong capabilities in report writing and communication, maintaining compliance and operational efficiency in high-pressure situations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CORRECTIONAL OFFICER
DEPARTMENT OF CORRECTIONS
Washington
10.2023 - Current
- Enforces security protocols within the facility, oversees inmate accountability, and ensures the execution of judicial sanctions.
- Maintains security protocols within the facility, oversees inmate behavior and accountability, and guarantees compliance with judicial directives.
- Conducted thorough pat and strip searches of offenders to ensure safety and compliance.
- Restraining and securing sometimes assaultive inmates; escorts/transports offenders by walking and/or vehicles.
- Drafted disciplinary reports on inmate violations, documenting rule infractions and communicating findings on illegal activities to maintain compliance and uphold facility standards.
- Monitored inmate movements throughout the facility, including during recreational activities.
- Worked irregular hours, including shifts on Sundays, holidays, and unexpected overtime, supervising and counseling inmates during emergencies and periods of high workload or limited staff to ensure safety and security.
Accountant Manager
ADMIRAL SECURITY SERVICES
BETHESDA
04.2017 - 10.2023
- Managed post orders, emergency contact lists, emergency procedures, and special instructions for all building facilities.
- Reporting all adverse situations affecting morale to the Portfolio Managers.
- Conducting inspection of officers, appearance, licenses, and uniforms.
- Promptly notifying the Senior Director of Management of all unusual or emergency situations according to post orders and policy.
- Coordinated officer replacements and coverage during emergencies to maintain operational continuity.
- Assuring proper use, and maintenance of all equipment used at the site by assigned officers (keys/key cards, cell phone, radios, and or wands.)
- Trained Admiral Security Personnel on site-specific duties and ensured understanding of new or updated instructions, while overseeing timely TrackTik report entries and compiling data for monthly inspection reports.
PATIENT ACCESS
GEORGETOWN UNIVERSITY HOSPITAL
Washington
06.2015 - 08.2019
- Managed seamless check-in/check-out process for patients daily, leading to increased patient satisfaction; Implemented system changes to improve patient data accuracy, reducing data entry errors. Successfully scheduled patient appointments per week, ensuring a streamlined workflow; Demonstrated excellent customer service skills, successfully explaining financial requirements to patients on a daily basis. Consistently maintained patient confidentiality, adhering to healthcare privacy laws; Played key role in gathering, verifying, and processing patient demographic and insurance information, ensuring accurate billing. Secured necessary authorization for services and admissions per week, aiding in the timely provision of healthcare services.
- Verified benefits and secured necessary authorizations, facilitating timely access to care.
- Provide excellent customer service and explain financial requirements to patients.
- Accurately enter demographic and billing data into the registration system.
- Ensured smooth operations in healthcare settings and upheld patient confidentiality, contributing to a trustworthy environment.
- Gather patient demographic, insurance, and financial information for outpatient services and inpatient admissions.
LEAD SECURITY OFFICFER
WATKINS SECURITY
Washington
09.2013 - 12.2016
- Used advanced surveillance technology to monitor hospital premises, which resulted in a decrease in security breaches.
- Coordinated with local law enforcement agencies to enhance security protocols and safety measures.
- Executed emergency drills to improve readiness and response protocols.
- Knowledgeable of policy and procedures of Bomb, Evacuations, Power Outage and Shelter in Place.
- Conducts random inspections of all posts and sites.
- Operating Turnstiles Dashboard Automatic Systems to control building access.
- Monitoring Datawatch E300 computer Systems.
- Communicated effectively with clients, management, and on-site officers to ensure optimal service delivery.
- Responded quickly to client needs throughout engagements.
- Submit written incident reports of any incidents.
- Provided Quality Assurance Service of mandates that the professional Quality Assurance Manager conducts.
ELIGIBILITY VERIFICTION SPECIALIST/ PATIENT SERVICE REPRESENTATIVE
HOWARD UNIVERSITY HOSPITAL
Washington
04.2003 - 02.2013
- Showcased in-depth knowledge of health insurance medical terminology including CPT-Codes and ICD-9 Codes.
- Reviewed medical records for completeness, assembled records into standard order, and filed records in designated areas according to applicable filing systems, ensuring easy access for healthcare providers.
- Streamlined the process of reviewing and organizing medical records resulting in improved efficiency and accuracy.
- Developed accurate patient charts to enhance billing accuracy and support timely reimbursement processes.
- Coordinated patients' surgical procedures between hospital facilities and operating rooms.
- Effectively coordinated numerous surgical procedures, ensuring seamless communication between hospital facilities and operating rooms.
- Compiled and analyzed statistical data on admissions, discharges, deaths, births, and types of treatment to inform hospital operations and patient care strategies.
- Successfully compiled and analyzed statistical data related to hospital operations and patient care.
- Prepared material management reports that included perioperative reports, X-rays, and MRIs.
Education
High School Diploma - ENGLISH, HISTORY
FRANK W. BALLOU SENIOR HIGH SCHOOL
WASHINGTON, DC07.1996
Skills
- Emergency Response Training
- Crisis Management
- Safety Protocols
- Surveillance Techniques
- Situational Awareness
- Conflict Resolution
- Report Writing
- Claims processing
- Interpersonal Communication
Additional Information
Medicare and Medicaid were created in 1965 to support older adults, people with disabilities, and low-income families. My desire to help and educate families to understand their healthcare coverage, helps families get insured, teaches them how to use their benefits, reduces their medical costs, connect them to care and Advocates for their needs.
Professional Highlights
- CORRECTIONAL OFFICER, DEPARTMENT OF CORRECTIONS, District Of Columbia Department of Corrections Firearms Certified, 10/23/25, 10/08/26, 03/21/24
- Accountant Manager, ADMIRAL SECURITY SERVICES, Admiral Security Services Performance Award, 03/2018, Outstanding Customer Services Outstanding Collaborator Performance Award, 01/2009, Performance Award, 09/2011, Outstanding Security Service for Fiscal year 2022, Vice President of Admiral Security
Certification
CORRECTIONAL OFFICER, DEPARTMENT OF CORRECTIONS: ● District Of Columbia Department of Corrections Firearms
Certified Issued 10/23/2025 Expiration Date: 10/8/2026. ● Sworn in by the Chief of Metropolitan Police Department and
Certified Issued 10/23/2025 Expiration Date: 10/8/2026. ● Sworn in by the Chief of Metropolitan Police Department and
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteSalary Range
$74/hr - $1000/hrTimeline
CORRECTIONAL OFFICER
DEPARTMENT OF CORRECTIONS
10.2023 - Current
Accountant Manager
ADMIRAL SECURITY SERVICES
04.2017 - 10.2023
PATIENT ACCESS
GEORGETOWN UNIVERSITY HOSPITAL
06.2015 - 08.2019
LEAD SECURITY OFFICFER
WATKINS SECURITY
09.2013 - 12.2016
ELIGIBILITY VERIFICTION SPECIALIST/ PATIENT SERVICE REPRESENTATIVE
HOWARD UNIVERSITY HOSPITAL
04.2003 - 02.2013
High School Diploma - ENGLISH, HISTORY
FRANK W. BALLOU SENIOR HIGH SCHOOL