Ayanna Jacks
Humble,TX
Summary
A proven leader in customer service, I elevated satisfaction ratings significantly at Alorica by leveraging my expertise in network troubleshooting and exceptional complaint resolution skills. At Crunch Fitness and Massage Heights, I pioneered service strategies that enhanced client relations and boosted sales, showcasing my ability to drive results and foster strong customer loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Crunch Fitness
Humble, TX
11.2024 - Current
- Troubleshot and fixed installed machinery problems.
- Ran testing and analysis to verify solutions perform as designed.
- Provided technical expertise and support to sales teams in the pre-sales process.
- Coordinated with vendors regarding product availability and delivery timelines.
- Built relationships with key decision makers within target accounts.
- Collaborated with sales team to devise strategies for positioning products against competitors.
- Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
- Prepared technical proposals, cost estimates, and other documentation as required by customers.
Licensed Esthetician
Massage Heights
Kingwood, TX
02.2023 - 11.2024
- Consistently provided exceptional customer service to ensure client satisfaction.
- Assisted with the development of new spa products and services.
- Performed waxing services, including facial hair removal and body waxing.
- Monitored inventory levels of spa products and restocked shelves when necessary.
- Provided excellent customer service and skincare treatments to clients.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Scheduled patient consultations and treatments using medical software.
- Developed marketing strategies for promoting spa services through social media channels.
Lead Customer Service Representative
Alorica
Humble, TX
05.2021 - 02.2023
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong customer relationships to encourage repeat business.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
High School Diploma -
Nimitz High School
Houston, TX06-2015
Skills
- Complaint resolution
- Scheduling
- Time management
- Support case resolution
- Minute taking
- POS systems expert
- Microsoft Excel
- Document control
- Schedule mastery
- Live chat support
- Complaint handling
- Inbound and outbound calling
- Service standard compliance
- Assertiveness
- Customer service
- Client relations
- Multitasking and organization
- Prioritization
- Tracking complaints
- Multi-line phone talent
- Scripting languages
- Network troubleshooting
- Hardware diagnostics
- Remote support tools
Certification
- esthetician license - sept. 2020 to current
Timeline
Member Service Representative
Crunch Fitness
11.2024 - Current
Licensed Esthetician
Massage Heights
02.2023 - 11.2024
Lead Customer Service Representative
Alorica
05.2021 - 02.2023
High School Diploma -
Nimitz High School
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