Ayanna Jacobs
Kingston,PA
Summary
- Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Custodian
Lions Bewery Cleaning Services
2023.07 - Current
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Customer Service Teammate
Market32/Price Chopper
2021.08 - 2023.07
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Maintained financial accounts by processing customer adjustments.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Managed timely and effective replacement of damaged or missing products.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Education
Bachelor of Science - Criminal Justice
Kings College
Wilkes-Barre, PA06.2026
High School Diploma -
Wyoming Valley West High School
06.2022
Skills
- Facility and Site Cleaning
- Adaptable and Flexible
- Providing Feedback
- Checklists and Recordkeeping
- Scheduling and Coordinating
- Negotiation and Conflict Resolution
- Morale Improvements
- Verbal and Written Communication
- Inventory Accuracy
- Customer Service and Assistance
Timeline
Custodian
Lions Bewery Cleaning Services
2023.07 - Current
Customer Service Teammate
Market32/Price Chopper
2021.08 - 2023.07
Bachelor of Science - Criminal Justice
Kings College
High School Diploma -
Wyoming Valley West High School
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