Ayanna Johnson

• Process titles, registrations, and temporary tags with full MVA compliance.

• Verify customer documents, loan packets, and insurance information with accuracy.

• Communicate timelines and requirements clearly to customers and sales staff.

• Collaborate with lenders, insurance reps, and sales team to finalize deals.

• Maintain organized filing systems and accurate digital records.

• Coordinated practice schedules and resource planning, enhancing project organization and workflow management.
• Maintained digital attendance, skill progress records, and scheduling data to ensure consistent program tracking.
• Created structured training plans functioning as step-by-step project outlines for student development goals.
• Facilitated group and individual sessions, demonstrating team leadership and stakeholder communication.
• Identified performance issues and created corrective plans, similar to project issue resolution and follow-up.
• Standardized warm-up and skill protocols, demonstrating SOP/timeline development skills.

• Built relationships with customers by assessing needs and recommending vehicle options.

• Conducted vehicle demos, test drives, and feature walkthroughs.

• Achieved sales goals through strong communication and lead follow-up strategies.

• Prepared accurate purchase agreements and explained financing options.

• Maintained CRM records and updated lead pipelines daily

• Spearheaded cross-functional collaborative initiatives to identify and resolve business challenges, streamlining operational workflows to enhance team productivity and efficiency.
• Partnered with internal teams to enhance customer experience and service excellence, driving efficiency in business operations.
• Performed risk assessments during provisioning operations and coordinated mitigation steps with supervisors.
• Implemented standardized workflows for loading and inventory checks, improving consistency and operational efficiency.
• Ensured compliance with federal, safety, and operational policies, aligning with regulatory and IT audit standards.
• Escalated operational and equipment issues using structured reporting processes similar to ticketing workflows.

• Logged aircraft data and ground equipment usage, contributing to operational asset history and maintenance tracking.
• Partnered with safety, operations, and maintenance teams to resolve issues affecting turnaround timelines.
• Coordinated ramp operations for 4-5 simultaneous flights per shift, managing time-critical workflows with full accuracy.
• Monitored equipment condition and reported defects early, aligning with IT hardware lifecycle management.
• Followed strict regulatory and procedural checklists, reinforcing compliance and documentation discipline.
• Prioritized tasks in high-pressure situations, mirroring project coordination scheduling and task management.

• Ensured all assets and materials were secured pre-departure, reinforcing control and accountability procedures.
• Earned Promotion At Conclusion of the year due to leadership and changes within daily activity.
• Maintained stock accuracy by updating inventory systems daily, strengthening IT asset tracking experience.
• Identified discrepancies in product counts and logged corrective actions, supporting quality assurance workflows.
• Troubleshot point-of-sale (POS) malfunctions, gaining experience in hardware/software issue resolution.
• Assisted management with inventory projects, including cycle counts and restocking initiatives.

• Led a data-driven project utilizing Power BI to design and implement an application for collecting and analyzing survey responses, optimizing HR processes and driving strategic improvements within the office.
• Followed strict protocols for handling sensitive documents, reinforcing confidentiality and data protection practices.
• Coordinated with IT staff during software/hardware updates, gaining early exposure to IT support workflows.
• Observed system access processes and security approvals, gaining foundational understanding of identity management.
• Conducted research on best practices, strengthening analytical and information-gathering skills.
• Supported IT-related administrative tasks, including device setup and troubleshooting assistance.
• Prepared official materials using Microsoft Office Suite, strengthening digital literacy and reporting accuracy.
• Assisted with project coordination for department initiatives, aligning with entry-level project management practices.