Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AYANNA K. DAVIS

Pikesville,MD

Summary

Dynamic Hiring and Recruiting Manager with a proven track record at All Star ABA, excelling in recruitment analytics and team mentoring. Successfully implemented innovative hiring strategies, enhancing candidate quality and cultural fit. Adept at conflict resolution, fostering a collaborative environment that drives operational excellence and employee satisfaction.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Hiring and Recruiting Manager

All Star ABA
Pikesville, Maryland
01.2023 - Current
  • Developed recruitment strategies targeting top talent in ABA therapy.
  • Managed full recruitment process, including candidate screenings and drafting job postings.
  • Conducted interviews to evaluate applicant qualifications and cultural fit.
  • Oversaw onboarding programs to facilitate smooth integration of new hires.
  • Organized pre-employment assessments, including background checks and aptitude tests.
  • Trained team members on best practices for recruitment and selection processes.
  • Advised management on industry trends and seasonal hiring needs.
  • Use ATS systems, such as Dayforce, FingerCheck, and Monday.com

SERVICE MANAGER

Apartment Services Inc.
Owings Mills, MD
06.2021 - 01.2023
  • Oversaw daily operations for apartment maintenance and tenant services.
  • Managed resident complaints in compliance with fair housing regulations.
  • Reviewed inventory levels and ordered supplies to maintain stock availability.
  • Collaborated on recruitment and training initiatives to build a cohesive workforce.
  • Conducted property walks to enhance visual aesthetics and curb appeal.
  • Troubleshot electrical and HVAC systems using schematics and diagrams.
  • Handled annual and preventive maintenance to ensure vehicle reliability.
  • Coordinated with vendors regarding supply orders and delivery schedules.

MAINTENANCE TECHNICIAN

Davis S. Brown
Owings Mills
12.2019 - 05.2021
  • Serviced and repaired HVAC systems throughout community, ensuring optimal performance and reliability.
  • Executed regular maintenance requests, addressing plumbing, electrical, and appliance repairs.
  • Participated in on-call rotation with technicians to provide timely emergency services.
  • Utilized hand and power tools to perform efficient repair operations.
  • Completed carpentry tasks, including installation of shelves, hooks, and closet rods to satisfy customer requirements.

RENT COURT AGENT, BALTIMORE COUNTY

Ewrit Filings LLC
06.2019 - 12.2019
  • Collaborated with attorneys and mediators to facilitate mutually beneficial agreements.
  • Maintained accurate internal databases by entering court decisions and providing vital information to property managers.
  • Advocated for landlords during courtroom proceedings, pursuing judgments for tenants in arrears.

RESIDENT SERVICE COORDINATOR

Home Properties-600-1200 units
Owings Mills, MD
07.2015 - 06.2019
  • Created detailed repair records to ensure compliance and facilitate future reference.
  • Managed daily resident interactions, maintaining high satisfaction with services.
  • Inspected units for readiness prior to leasing and resident move-in.
  • Coordinated property upgrades by optimizing scheduling and staff utilization.
  • Responded promptly to resident complaints while enforcing community regulations.
  • Planned and implemented preventative maintenance processes to reduce issues.
  • Tracked maintenance requests using MRI and Yardi software for accurate documentation.
  • Communicated maintenance updates to residents promptly, ensuring transparency.

LEAD LEASING CONSULTANT

Home Properties-624 units
10.2014 - 07.2015
  • Spearheaded the implementation of innovative sales tactics, yielding the community's highest move-in rates.
  • Tailored property tours to individual preferences, expertly guiding prospects toward completing rental applications.
  • Leveraged adept negotiation skills to secure lease renewals, ensuring heightened resident satisfaction and prolonged community loyalty.
  • Orchestrated seamless onboarding for new team members and efficiently managed resident requests, enhancing overall operational efficiency.
  • Developed and executed engaging resident activities, such as bingo night, BBQs, and Halloween parties, fostering a vibrant community atmosphere and driving lease renewals.
  • Demonstrated unwavering adherence to fair housing regulations, cultivating prospect trust through equitable treatment.

JEWELRY CONSULTANT

Jared the Galleria of Jewelry
Baltimore, MD
02.2013 - 10.2014
  • Provided tailored advice on diamond, gemstone, and watch purchases, ensuring customers made informed decisions aligned with preferences and desires.
  • Reviewed and maintained monthly sales and standard goals, consistently striving for exceptional performance.
  • Assessed the 'cut' and value of diverse gemstone styles, enabling precise recommendations based on gem quality.
  • Directed customers on purchase options and financing solutions to empower confident decisions, enhancing customer satisfaction.
  • Distributed persuasive marketing materials to local businesses, increasing foot traffic and brand awareness.

JEWELRY CONSULTANT [PART-TIME]

Zales Corporation
Irving, TX
02.2008 - 03.2013
  • Recognized for exceptional performance as the top salesperson for December 2012, showcasing consistent dedication to achieving outstanding sales outcomes.
  • Oversaw the receiving of weekly merchandise shipments and curated visually appealing jewelry displays, enhancing the overall shopping experience.
  • Leveraged attentive customer interactions to maintain and upsell existing clients while engaging new ones, fostering lasting customer relationships.
  • Coordinated efficient repairs for jewelry items to improve customer satisfaction and service excellence.

Restaurant Manager

Trump Marina Hotel and Casino
Atlantic City, NJ
05.2006 - 11.2009
  • Managed daily restaurant operations and ensured compliance with health regulations.
  • Trained staff on service standards and food safety protocols.
  • Oversaw inventory management and ordered supplies as needed.
  • Coordinated staff schedules to optimize service efficiency during peak hours.
  • Implemented customer feedback systems to enhance guest satisfaction initiatives.
  • Monitored financial performance and controlled costs for budget adherence.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.

Education

ASSOCIATE OF SCIENCE - CULINARY ARTS

Atlantic Cape Community College
01.2010

ASSOCIATE OF SCIENCE - HOSPITALITY MANAGEMENT

Atlantic Cape Community College
01.2006

Skills

  • Property management
  • Operations management
  • Process improvement
  • Job posting optimization
  • Project management
  • Customer relationship management
  • Conflict resolution
  • Customer service
  • Leasing process
  • Team guidance and mentoring
  • Remote hiring
  • Video interviewing
  • Compensation analysis
  • Recruitment analytics
  • Hospitality management
  • Behavioral analysis

Certification

  • CERTIFIED EPA Universal Section 608
  • CERTIFIED EPA Lead Supervisory
  • EPA CERTIFIED Lead Maryland
  • RBT-24-387688

Timeline

Hiring and Recruiting Manager

All Star ABA
01.2023 - Current

SERVICE MANAGER

Apartment Services Inc.
06.2021 - 01.2023

MAINTENANCE TECHNICIAN

Davis S. Brown
12.2019 - 05.2021

RENT COURT AGENT, BALTIMORE COUNTY

Ewrit Filings LLC
06.2019 - 12.2019

RESIDENT SERVICE COORDINATOR

Home Properties-600-1200 units
07.2015 - 06.2019

LEAD LEASING CONSULTANT

Home Properties-624 units
10.2014 - 07.2015

JEWELRY CONSULTANT

Jared the Galleria of Jewelry
02.2013 - 10.2014

JEWELRY CONSULTANT [PART-TIME]

Zales Corporation
02.2008 - 03.2013

Restaurant Manager

Trump Marina Hotel and Casino
05.2006 - 11.2009

ASSOCIATE OF SCIENCE - CULINARY ARTS

Atlantic Cape Community College

ASSOCIATE OF SCIENCE - HOSPITALITY MANAGEMENT

Atlantic Cape Community College

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