Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Ayanna King

Engagement Center Specialist Lead
Spring Lake,NC

Summary

Dedicated and detail-oriented engagement center specialist with over 5 years of experience in the healthcare industry. Proven track record in stakeholder engagement, patient advocacy, and regulatory compliance within fast-paced, high-volume environments. Skilled at managing complex communications, resolving issues efficiently, and ensuring adherence to program guidelines. Recognized for professionalism, adaptability, and a commitment to delivering exceptional service and operational excellence.

Overview

7
7
years of professional experience

Work History

REMS Specialist

Syneos Health
01.2022 - Current
  • Handle inbound and outbound communication and process all REMS stakeholder forms per Syneos Health and REMS Program requirements.
  • Triage adverse events and product complaints; ensure accurate data entry into appropriate program applications.
  • Complete follow-up for missing or updated information from stakeholders (patients, healthcare providers, pharmacies), including documentation and safety reporting per program guidelines.
  • Ensure all document/data processing and communication is timely, accurate, and concise.
  • Maintain working knowledge of program guidelines, disease state, and product-specific information for assigned programs.
  • Conduct pre- and post-call analysis for quality improvement.
  • Answer and manage incoming and outgoing calls professionally, following client-specific guidelines and business rules.
  • Identify and resolve potentially troublesome stakeholder issues to ensure satisfaction and compliance.
  • Deliver exemplary customer service while educating stakeholders and responding to inquiries.
  • Troubleshoot IT and technical issues related to stakeholder systems.
  • Participate in program-specific and ongoing training; demonstrate comprehension through performance.
  • Delegate tasks to support team efficiency.
  • Lead team meetings to improve agent diligence and service delivery.
  • Focus on compliance, quality assurance, and consistency in all REMS-related activities.

Virtual Personal Assistant

Go Squared Away
01.2020 - 01.2021
  • Maintained a high level of confidentiality while managing sensitive communications.
  • Scheduled and managed calendars, appointments, and travel for executives.
  • Booked flights, hotels, and transportation with detailed itineraries to ensure smooth travel experiences.
  • Developed time management strategies aligned with business goals.
  • Acted as a liaison with clients, vendors, and stakeholders on behalf of executives.
  • Coordinated meetings, conference calls, and video conferencing logistics.

Travel & Clinical Coordinator

Aloha Care
01.2019 - 01.2021
  • Resolved patient questions, issues, and complaints while upholding HIPAA standards.
  • Conducted post-interaction analysis for service improvement.
  • Coordinated travel accommodations for patients, including airfare, hotel, and rental reservations.
  • Used Concur Solutions to track and record company expenses.
  • Applied knowledge of medical terminology, including CPT and ICD-10 codes, to process requests accurately.
  • Assisted with onboarding and training for new coordinators to ensure operational consistency.

Education

Bachelor of Science -

University of Mount Olive
08.2018

Skills

  • Stakeholder Engagement
  • Patient Advocacy
  • Administrative Support
  • Project Management
  • Conflict Resolution
  • Documentation Management
  • Customer Relations
  • Team Collaboration
  • Adaptability & Flexibility
  • Technical Troubleshooting
  • Leadership

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

REMS Specialist

Syneos Health
01.2022 - Current

Virtual Personal Assistant

Go Squared Away
01.2020 - 01.2021

Travel & Clinical Coordinator

Aloha Care
01.2019 - 01.2021

Bachelor of Science -

University of Mount Olive

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