AYANNA KNUCKLES

A Data Entry Operator's responsibility is to accurately input, update, and maintain data within computer systems or databases. This involves tasks like verifying data, correcting errors, organizing records, and managing data workflows. They may also be involved in transcribing documents, managing electronic files, and generating reports. Executed accurate data entry tasks, ensuring timely updates to databases and enhancing information retrieval efficiency.

• Responsible for Answering customers inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
• Document each customer's inquiry information into a database.
• Verify customer's information, making corrections and updates as needed.
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
• Follow-up with callers as necessary.
• Use statistical contact center data to make improvements to performance.
• Outbound calling for surveying to obtain client specific information.
• Shift and Schedule adherence.

• Registered customers and assisted with billing tickets .
• Provided directions, answered questions, and assisted visitors professionally.
• Entered Customer information into electronic systems.
• Ensured accuracy, confidentiality, and excellent customer service.