Microsoft Office 365
Ayanna Marcus
Virginia Beach,VA
Summary
Driven Administration Officer with a proven track record in the Military, enhancing operational efficiency and customer service success rates. Excelled in streamlining processes, significantly reducing downtime, and leading training initiatives. Skilled in record keeping and document accuracy, demonstrating exceptional attention to detail and a self-motivated approach to achieving results.
Overview
17
17
years of professional experience
Work History
Administration Officer
Military
03.2007 - Current
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Created, prepared, and delivered reports to various departments.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Drafted and distributed invoices for outstanding payments.
- Processed purchase orders, service contracts and financial reports.
- Maintained personnel records and updated internal databases to support document management.
- Performed wide-ranging administrative, financial and service-related functions.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Proofread and edited documents for accuracy and grammar.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Increased customer service success rates by quickly resolving issues.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Trained and supervised employees on office policies and procedures.
Education
Bachelor Of Science - Information Technology Project Management
Trident University International
06.2020
Skills
- Great attention to detail
- Self-motivated
Review and correct documents
VA Notary
- Record keeping
- Training Lead
Software
Timeline
Administration Officer
Military
03.2007 - Current
Bachelor Of Science - Information Technology Project Management
Trident University International