Ayanna Marsh
Cedar Hill,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Scheduling Coordinator
Mint Dentistry
10.2023 - Current
- Answer incoming calls from patients regarding appointments or changes to their schedule.
- Provide assistance with the registration process for new patients, including insurance verification.
- Maintain accurate records of patient demographics, insurance information, and appointment data in a database system.
- Utilize computer software programs such as Microsoft Office Suite, and Epic to prepare documents related to scheduling activities.
- Assist patients with canceling and rescheduling appointments.
- Monitor daily workflow to identify any potential scheduling problems before they occurred.
- Generate reports on patient visits and cancellations as requested by management.
- Communicate scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Increase patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Proactively identify scheduling issues and developed quick solutions to promote efficiency and profitability.
Assistant Teacher
Mansfield Isd
08.2021 - 10.2023
- Maintained safe, educational environment for students during learning and free play time.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster positive learning environment
- Worked with students to reinforce learning of material or skill introduced by teacher.
- Created calm and disciplined classroom environment to improve student focus.
- Communicated regularly with parents, teachers and administrators regarding student progress and needs.
- Supported and documented student growth and progress to achieve academic, social and emotional goals.
- Helped maintain a safe and orderly learning environment.
Education
North Lake College
Irving, TXHigh School Diploma -
Cedar Hill High
Cedar Hill, TX05-2020
Skills
- Verbal and Written Communication
- Student motivation and engagement
- Epic
- Efficient and Detail-Oriented
- Customer Service
- Data Entry
- Patient Scheduling, and Registration
- Microsoft Outlook
- Clerical Support
- Teamwork and Collaboration
- Insurance Verification
- Scheduling proficiency
- HIPAA
- Keeping records of dental treatments
Timeline
Scheduling Coordinator
Mint Dentistry
10.2023 - Current
Assistant Teacher
Mansfield Isd
08.2021 - 10.2023
North Lake College
High School Diploma -
Cedar Hill High