Ayanna Martin
Flat Rock,MI
Summary
Dynamic and results-oriented professional with extensive experience in customer service and logistics. Proven track record of enhancing customer satisfaction, streamlining operations, and driving team performance. Skilled in handling complex customer inquiries, managing accounts, and delivering high-quality service in fast-paced environments. Demonstrated ability to lead and train teams, maintain meticulous records, and adapt to new technologies. Committed to continuous improvement and excellence.
Overview
10
10
years of professional experience
Work History
Warehouse Associate/Delivery Driver
Amazon
09.2020 - Current
- Streamlined sorting process, ensuring items were correctly placed into bins
- Packed orders efficiently, maintaining accuracy in package weight and timely delivery
- Upheld cleanliness and organization across all stations, facilitating a smooth transition for the next shift
- Deliver packages to designated locations within set timeframes, improving delivery efficiency
Customer Service Representative
Proctor Loan Protector
12.2022 - 02.2024
- Resolved inbound call inquiries in the insurance department, enhancing customer satisfaction
- Accurately updated customer accounts with insurance information, ensuring data integrity
- Effectively managed complaints, providing timely and appropriate solutions to customer issues
- Maintained high productivity by working remotely and navigating through 3 screens to meet daily objectives
Sales Associate
Home Depot
08.2016 - 09.2017
- Maintained department cleanliness and stock levels, enhancing store appearance and accessibility
- Operated forklifts safely, contributing to efficient handling of merchandise
- Delivered exceptional customer service, fostering positive customer relationships
- Trained new associates on special services system, ensuring competent and knowledgeable staff
Sales Associate
Paradies Enterprises
09.2014 - 11.2015
- Ensured store was well-stocked and clean, improving shopping experience for customers
- Managed merchandise orders effectively, maintaining optimal stock levels
- Provided outstanding customer service, building strong customer loyalty
- Trained new associates on POS system, enhancing operational efficiency
Education
Oakland University
05.2013
Skills
- Strong attention to detail
- Computer literate
- Customer Support
- Account Management
- Order Fulfillment
- Sales
- Complaint Resolution
- Package Delivery
- Proficient in Word
- Proficient in Excel
- Remote Communication
Timeline
Customer Service Representative
Proctor Loan Protector
12.2022 - 02.2024
Warehouse Associate/Delivery Driver
Amazon
09.2020 - Current
Sales Associate
Home Depot
08.2016 - 09.2017
Sales Associate
Paradies Enterprises
09.2014 - 11.2015
Oakland University