Ayanna Martin

Responsibilities:

· Companionship and Support: Provided companionship and emotional support to three geriatric clients living with chronic illnesses. Developed strong, trusting relationships with clients, contributing to their overall mental and emotional well-being.

· Household Assistance: Assisted clients with housework, including cleaning, laundry, and other household chores to maintain a safe and healthy living environment.

Supported meal preparation, ensuring clients had nutritious and balanced meals.

· Errands and Shopping: Conducted grocery shopping and managed other essential errands to meet clients' daily needs. Coordinated and assisted with other household activities, helping clients manage their daily routines efficiently.

· Healthcare System Navigation: Gained an in-depth understanding of the experience of living with a chronic illness and the associated challenges. Assisted clients in navigating the healthcare system, ensuring they received necessary medical care and support services.

· Aging in Place: Supported clients in aging in place by adapting their home environment to their needs and preferences. Encouraged clients' independence while providing necessary assistance to maintain their quality of life.

· Skills and Achievements Compassionate Caregiving: Demonstrated empathy and patience in all interactions, fostering a supportive and positive environment for clients. Effectively managed the unique needs of geriatric clients with chronic illnesses.

· Organizational Skills: Maintained a well-organized schedule to ensure all clients received timely and consistent support. Efficiently handled multiple tasks, including housework, meal preparation, and errands, to provide comprehensive care.

· Communication and Trust-Building: Excelled in building rapport and trust with clients, leading to improved mental and emotional well-being. Strong communicator, ensuring clear and effective interactions with clients, their families, and healthcare providers.

Responsibilities:

· Emergency Room Admission Management: Identified and targeted members with high emergency room admission rates from monthly diversion lists. Conducted thorough chart reviews using medical record systems to understand member health profiles and needs. Achieved a high success rate in contacting and enrolling members in care coordination programs. Effectively reduced emergency room visits, resulting in significant cost savings for Maryland Physicians Care.

· Member Outreach and Support: Provided personalized support, resources, and health education to members during outreach. Developed strong relationships with members, building trust and serving as a key support person. Assisted members in medication management and adherence to treatment plans. Facilitated connections between members and their primary care providers and specialists, ensuring continuity of care.

· Coordination with Healthcare Providers: Communicated daily with medical providers, primary care teams, and social service agencies. Coordinated short-term care plans and connected members to necessary resources and support. Worked in both clinical and community-based settings, including client homes, to provide accessible and comprehensive care.

· Skills and Achievements: Demonstrated expertise in managing care for Medicaid members, focusing on reducing emergency room admissions. Proficient in performing extensive chart reviews and utilizing medical record systems. Successfully enrolled a high number of members into care programs. Excelled in building rapport and trust with clients, resulting in improved health outcomes and client satisfaction.

· Cost Savings: Contributed to significant cost savings by keeping members out of the emergency department and ensuring appropriate use of healthcare services.

· Collaboration: Strong communicator with a proven ability to work effectively with healthcare providers, primary care teams, and social services agencies. Adept at providing education and coordinating care to improve the overall well-being of program clients. Maintained member’s preventative care

· Community and Clinical Settings: Experienced in working in diverse environments, including clinical settings and community-based locations, to meet the needs of clients.

Responsibilities:

Responsibilities:
Client Engagement and Support:
Receive referrals from physicians, nurses, and social workers on inpatient units.
Assist clients in their homes, community, or clinic settings.
Conduct social determinants of health screenings to identify barriers preventing clients from receiving care.
Communicate program purposes and impacts on clients' well-being.
Help clients identify socio-economic issues affecting their overall health and develop health/social management plans and goals.
Provide resources and assist clients with benefit applications.
Documentation and Reporting:
Document all client encounters and communications made on behalf of clients.
Complete and submit monthly reports.
Maintain comprehensive electronic client files, including notes, release of information, assessments, and medical documents.
Document activities, service plans, and outcomes achieved by clients effectively.
Support and Advocacy:

Provide support and advocacy during initial medical visits or as necessary to ensure clients' medical needs and referrals are communicated.
Follow up with clients and providers regarding health/social services plans.
Service Coordination:
Facilitate communication and coordinate services between providers and clients.
Coordinate and monitor services, including comprehensive tracking of clients' compliance with care plan objectives.

• Unpaid internship for academic credit
• Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
• Ensured that all documentation is completed accurately according to state regulations.
• Participated in continuing education courses related to mental health topics.
• Assisted clients in developing and achieving short-term and long-term goals.
• Provided crisis intervention services when needed by utilizing de-escalation techniques.
• Offered emotional support to help patients cope with stressors associated with their illness or disability.
• Arranged referrals for additional services such as housing assistance or financial aid programs when needed.
• Facilitated the coordination of medical appointments and transportation for clients when needed.
• Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.

• Operated Call Processing System named Console to provide telephone service to patients, public, physicians, and hospital staff.
• Answered calls as the Physician Answering Service after hours, collected all information and paged appropriate team.
• Activated Voice Paging, Beeper Processor, and Portable Base Station to promptly notify staff, physicians, and public during emergencies and incoming phone calls.
• Monitors alarms and initiates emergency procedures for Fire, Code Blue, 'Panic' Buttons, Gas Lines, Generator, and Code Red to safeguard the well-being of patients, public, physicians, and hospital staff.

• Handled a high volume of incoming calls and efficiently routed them through the switchboard.
• Maintained working knowledge of switchboard and staff paging features and functions.
• Promptly answers all inbound and internal calls in professional manner; identifying the hospital and using appropriate solutions.
• Served as the main point of contact for the hospital staff, effectively communicating important messages through radio, paging system(s), and public address systems.
• Notified emergency situations to on-call personnel. Prepared and communicated shift turn-over documentation, highlighting pending, ongoing, and resolved issues.
• Covered Emergency Operator Station, monitored alarms and alerts to provide notification and dispatch services to security and emergency on-call teams based on the given situation.
• Provided communication support to emergency Coordinator and Hospital Supervisor for situation command and control.