Ayanna McCain
Missouri City
Summary
Experienced professional specializing in administrative support, healthcare, customer service, and management with a comprehensive5-year background. Demonstrates expertise in optimizing delivery routes, streamlining office operations, and enhancing team performance through strategic hiring and mentoring. Proficient in utilizing advanced computer skills, including Microsoft Excel, to drive operational efficiency and support organizational goals.
Overview
5
5
years of professional experience
Work History
Amazon Flex Driver
Amazon
04.2021 - Current
- Optimize delivery routes for efficiency, consistently meeting tight deadlines
- Maintain high customer satisfaction through prompt, professional service
- Develop creative solutions for challenging deliveries, improving last-mile logistics
- Utilize mobile technology to streamline delivery processes and enhance productivity
Administrative Assistant
Louisiana Commission on Law Enforcement
06.2024 - 11.2024
- Assisted in obtaining funding for numerous applications to address the needs of Domestic Violence/ Sexual Assault Victims/ Police Departments/ D.A.R.E/ Judicial Districts and more.
- Handled complex scheduling tasks and ensured smooth office operations.
- Facilitated communication by screening calls, preparing reports, and coordinating meetings
- Implemented advanced electronic filing systems while maintaining strict confidentiality standards for sensitive information
- Self-motivated, with a strong sense of personal responsibility.
- Provided crisis intervention support for programs facing challenges such as domestic violence, substance abuse, or mental health issues.
Manager
Walmart
05.2022 - 09.2023
- Responsible for day-to-day front-end operations to include personnel management, scheduling, and operating efficiency
- Interviewed, hired, trained, mentored, coached and evaluated performance of hourly front-end associates
- Implemented creative solutions to enhance operational standards
Patient Care Representative
Walmart Home Delivery
07.2020 - 06.2022
- Managed high-volume inbound/outbound calls, efficiently resolving customer inquiries and processing prescription orders while maintaining database accuracy
- Coordinated with doctor's offices for PA Authorization, facilitating smooth prescription processing and enhancing interdepartmental communication
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Juvenile Justice Specialist
Acadiana Center for Youth
10.2019 - 07.2020
- Observed and recorded progress of each juvenile offender
- Ensured facility security through rigorous monitoring, conducting searches, and managing emergency situations, contributing to a safer environment for youth and staff
- Actively participated in on-the-job training across various unit areas, enhancing interdepartmental cooperation and expanding skill set for comprehensive youth care
Education
Childhood Development
Northwestern State University of Louisiana
Natchitoches, LAHigh School Diploma - undefined
Glenmora High School
05.2014
Skills
- Management, Healthcare, Call Center, Customer Service, Communication, Microsoft Excel, Computer Skills, Data Entry, Training Development, Sales Strategy, Creative & Critical Thinking, Public Speaking, Strategic Planning, Adaptability, Multitasking, Customer Engagement, Team Leadership
Timeline
Administrative Assistant
Louisiana Commission on Law Enforcement
06.2024 - 11.2024
Manager
Walmart
05.2022 - 09.2023
Amazon Flex Driver
Amazon
04.2021 - Current
Patient Care Representative
Walmart Home Delivery
07.2020 - 06.2022
Juvenile Justice Specialist
Acadiana Center for Youth
10.2019 - 07.2020
High School Diploma - undefined
Glenmora High School
Childhood Development
Northwestern State University of Louisiana
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