Ayanna McMillian
Phoenix,AZ
Summary
Dynamic professional with a proven track record at EOS Fitness, adept in customer service and technical support. Excelled in enhancing client satisfaction and streamlining appointment scheduling, demonstrating a professional appearance and tech-savvy approach. Skilled in fostering positive relationships and efficiently managing multiple tasks, significantly improving operational workflows.
Overview
5
5
years of professional experience
Work History
Substitute Teacher, K-12
Manzanita Elementary School
08.2024 - Current
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Collaborated with other educators to plan and review instruction.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
Front Desk/Kids Club Receptionist
EOS Fitness
01.2024 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Assisted with onboarding new clients and securing paperwork completion.
Daycare Teacher
Heavenly Kids Daycare & Preschool
03.2020 - 12.2023
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Developed and implemented behavior management plans.
Barista
Starbucks
05.2022 - 10.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Bachelor of Science - Education
Northern Arizona University
Flagstaff, AZ05.2025
High School Diploma -
North Canyon High School
Phoenix, AZ05.2021
Skills
- Professional Appearance
- Membership management
- Scheduling appointments
- Customer Service-Oriented
- Scheduling
- Technical Support
- Data inputting
- Documentation And Reporting
- Multi-line telephone operation
- Multi-Line Telephone Systems
- Telephone skills
- Tech-Savvy
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- Writing: I have a passion for writing, whether it's crafting compelling narratives, developing engaging content, or simply exploring new ideas through the written word Writing allows me to express creativity and communicate complex concepts effectively
- Connecting with People: I thrive on engaging with others and building meaningful relationships Whether through professional networking or casual conversations, I enjoy learning from diverse perspectives and exchanging ideas
- Learning New Things: I am deeply curious and always eager to expand my knowledge I actively seek out opportunities to learn and grow, whether through formal education, self-study, or hands-on experiences
- Reading: Reading is a favorite pastime that fuels my curiosity and broadens my horizons I enjoy exploring various genres and subjects, which helps me stay informed and inspired
Timeline
Substitute Teacher, K-12
Manzanita Elementary School
08.2024 - Current
Front Desk/Kids Club Receptionist
EOS Fitness
01.2024 - Current
Barista
Starbucks
05.2022 - 10.2023
Daycare Teacher
Heavenly Kids Daycare & Preschool
03.2020 - 12.2023
Bachelor of Science - Education
Northern Arizona University
High School Diploma -
North Canyon High School
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