Ayanna Moore
Landover,MD
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to the position. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Specialist Property-Admin
The Ritz-Carlton, Pentagon City
08.1999 - Current
- Coordinate morning and afternoon engineering team assignments with updated hotel information.
- *Monitor GXP calls to ensure engineers are responding promptly and effectively.
- Assist with setting up and maintaining care rooms in Transcendent.
- Monitor IVR calls from housekeeping from housekeeping to support the prompt resolution of issues.
- Assist with the planning of the monthly staff meeting to communicate updates and address performance improvements
- Oversees Payroll tracking and input team schedules into Atlas Enhance
- *Order supplies as needed and ensure inventory levels are maintained.
- Process and pay invoices using Hot shop and PeopleSoft systems
- Manage all capital project invoices and oversee P-card purchases.
- Attend daily operations meetings and follow up on all engineering-related concerns
- Analyzed guest feedback to identify trends, improving overall satisfaction scores through targeted initiatives.
Human Resources Generalist
The Ritz-Carlton, Pentagon City
05.2016 - 06.2018
- Oversaw benefits administration, ensuring accurate enrollment and addressing employee inquiries effectively.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Assisted with new-hire orientation and basic recruiting tasks.
Front of House Employee
Madera Kimpton Property
05.2015 - 06.2016
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Trained new staff on procedures, promoting consistency in service delivery.
- Oversaw daily transactions, maintaining accuracy in cash handling and reporting.
- Valet guest vehicles
- Room service attendant
- Concierge -Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Coordinated transportation arrangements for guests, leading to seamless travel experiences.
Education
Bachelor of Science - Business Administration And Management
The University of Phoenix Fairfax
Fairfax, VA01-2007
Skills
- Analytical thinking
- Self motivation
- Problem-solving
- Multitasking
- Attention to detail
- Written communication
- Relationship building
- Decision-making
- Reliability
Certification
Awards
- 2000 Employee of the year award for outstanding work achievement
- The Ramon Posadas Award 2005 for outstanding work ethic
- 2008 Quality Ambassador Certificate
- 2009 Winner of the Arlington Hospitality Awards
- 2009 Five Star Employee of the Quarter
- 2009-2010 Employee Council Recognition
- 2011 Five Star Nominee
- 2012 Winner of the Arlington Hospitality Awards
- 2012 Employee of the year award for outstanding work achievement
- 2012 Nominee for the Marriott Achievement Award
- 2019 Five star nominee
- 2019 The Chamber arlington nominee
- 2022 Five Star nominee 4th quarter
- 2025 winner Five Star of the month. 1st Quarter
Timeline
Human Resources Generalist
The Ritz-Carlton, Pentagon City
05.2016 - 06.2018
Front of House Employee
Madera Kimpton Property
05.2015 - 06.2016
Specialist Property-Admin
The Ritz-Carlton, Pentagon City
08.1999 - Current
Bachelor of Science - Business Administration And Management
The University of Phoenix Fairfax