Ayanna Morel
Summary
Driven, resourceful and dedicated professional with 10 years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Expert in travel management, file management and schedule coordination. Offers strong background in customer relations and communication. Maintains professional demeanor and expertly completes assigned tasks with focus on quality.
Overview
11
11
years of professional experience
Work History
Residential Concierge
Four Seasons Hotel And Residences At The Surf Club
10.2022 - Current
- Enhanced resident satisfaction by providing personalized assistance and addressing individual needs.
- Managed resident inquiries and concerns with professionalism, resulting in timely resolutions.
- Conducted regular property inspections to identify maintenance needs and ensure prompt attention to any issues.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Developed strong relationships with local businesses to improve community relations and provide valuable resources for residents.
- Provided exceptional guest services, ensuring positive experiences for residents and visitors alike.
Executive/Showroom Assistant
Natuzzi Italia
03.2022 - 10.2022
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Handled catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Sales and Design Consultant
Natuzzi Italia
11.2021 - 10.2022
- Worked closely with clients, including VIP or celebrity with high degree of respect for privacy.
- Oversaw installation of finishes, furniture and other design elements to control final product.
- Collaborated with contractors and suppliers for smooth execution of design plans.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Handled confidential and sensitive information with discretion and tact.
Sales and Design Consultant
Crate And Barrel
11.2020 - 11.2021
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
- Collaborated with contractors and suppliers for smooth execution of design plans.
Executive Administrative Assistant
BeWell Medspa
02.2018 - 11.2020
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and handled calendars for senior leadership.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
Concierge Manager
Wahoo Bay Beach Club
01.2015 - 02.2018
- Worked closely with guests, mostly VIP or celebrity,
with high degree of respect for privacy. - Scheduled and confirmed restaurant reservations for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Built personal relationships with guests to promote
positive experiences. - Developed relationships with local businesses to secure discounts and special offers for guests.
Operations Manager, Customer Experience
Discovery Coastal Cruise
07.2013 - 01.2015
- Built personal relationships with guests to promote positive experiences.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Skills
- Excellent Written and Verbal Communication
- Luxury Industry Standards
- Result-Driven
- Conflict Resolution Skills
- Superb Attention to Detail
- Schedule Planning and Management
- MS Office Suite Proficiency
- Executive Support
Languages
English
French
Creole
Timeline
Residential Concierge
Four Seasons Hotel And Residences At The Surf Club
10.2022 - Current
Executive/Showroom Assistant
Natuzzi Italia
03.2022 - 10.2022
Sales and Design Consultant
Natuzzi Italia
11.2021 - 10.2022
Sales and Design Consultant
Crate And Barrel
11.2020 - 11.2021
Executive Administrative Assistant
BeWell Medspa
02.2018 - 11.2020
Concierge Manager
Wahoo Bay Beach Club
01.2015 - 02.2018
Operations Manager, Customer Experience
Discovery Coastal Cruise
07.2013 - 01.2015
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