Ayanna Muhammad
Houston,United States
Summary
I am highly experienced and skilled professional customer service representative with over 6 years of expertise in delivering exceptional service and support to clients. I've earned a strong background in clerical work, banking operations, and claims handling. I also demonstrate a proven track record of building positive customer relationships, resolving complex issues, and ensuring customer satisfaction. With over 6 years of experience in customer service, clerical work, banking, and claims handling, I bring a wealth of expertise to the role. My in-depth knowledge of these areas will enable me to understand and address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Sapphire Banking Specialist
JP Morgan Chase
08.2022 - 05.2023
- Being a banking specialist i was responsible for providing excellent customer service by assisting customers with inquiries, managing accounts, and processing financial transactions
- Ensuring i followed compliance with banking regulations and maintain accurate customer records
- I resolved customer issues, adhere to legal and regulatory requirements, and analyze customer financial situations for eligibility assessments
- Built strong customer relationships and cross-selling relevant products are key aspects of their role.
- Answered over 70 calls per day. Closing out all existing inquiries
Client Support
Elevance Health
07.2022 - 11.2022
- As an insurance client support specialist is responsible for providing comprehensive support to insurance clients
- My duties included assisting clients with insurance inquiries, policy updates, and claims processing
- I handled client communications via phone, email, or chat, addressing their questions and concerns promptly and professionally
- As well as maintain accurate client records, update policy information, and process policy changes as requested
- Often i would collaborate with other departments to ensure timely resolution of client issues and provide exceptional customer service.
Retention Loyalty Specialist
AT&T
06.2020 - 07.2022
- As a retention specialist i was responsible for ensuring customer satisfaction and maximizing customer retention for a company or organization
- My primary duties included contacting customers to assess their needs, addressing any concerns or issues, and providing appropriate solutions to retain their business
- I also offer incentives, discounts, or customized offers to incentive customers to continue their relationship with the company.
Shift Manager
Gringos TEX MEX
02.2021 - 12.2021
- Being a shift manager in a restaurant i was responsible for overseeing the smooth operations of the establishment during my designated shift
- My duties included managing and coordinating the work of restaurant staff, ensuring excellent customer service, and maintaining high standards of food quality and safety
- I would assign tasks, delegate responsibilities, and provide guidance to staff members
- Also monitor and control inventory levels, place orders for supplies, and ensure proper stock rotation.
Collections Specialist
Alltran Financial
02.2020 - 03.2021
- Being a collections specialist i was responsible for managing and collecting outstanding debts owed by customers or clients
- My duties included contacting customers via phone, email, or mail to communicate payment reminders, negotiate payment plans, and resolve payment discrepancies
- Collections specialists document all interactions with customers and update account information accordingly
- Also maintained a professional and respectful approach while working to recover overdue payments.
Auto Claims Representative
Sutherland Global
12.2019 - 01.2020
- Maintained accurate records of all claims activities
- Submitted claims to insurance carriers for payment
- Analyzed complex claims to determine validity and appropriate settlement amounts
- Created a knowledge base of frequently asked questions to improve customer service efficiency
- Used customer relationship management (CRM) systems to accurately track and manage customer data
- Trained and mentored new call center representatives on customer service policies, procedures, and best practices
Office Clerk/Scheduler
Floormasters Solutions
02.2016 - 12.2019
- As an office clerk i performed various administrative tasks to support the smooth functioning of an office
- My duties included answering phone calls, responding to emails, and providing general assistance to staff and visitors
- Schedule appointments, maintain files and records, and handle basic bookkeeping tasks
- Also assist with data entry, document preparation, and organizing office supplies.
Shift Leader
Grand Lux Cafe
03.2018 - 11.2019
- Being a shift leader i was responsible for overseeing the operations and team members during their designated shift
- I provided guidance and support to team members, handle customer inquiries and complaints, and ensure exceptional customer service
- Also monitored inventory levels, restock supplies, and ensure a clean and organized work environment.
Sales Store Representative
Houston, AT&T
05.2017 - 02.2018
- Being a sales store representative i was responsible for promoting and selling products or services to customers in a retail setting
- My duties included greeting and assisting customers, providing product information, and demonstrating the features and benefits of the products
- i actively engaged with customers to understand their needs, offer recommendations, and close sales
- Also handled cash transactions, process payments, and maintain accurate sales records.
Shift Lead
Olive Garden
08.2016 - 05.2017
- As a restaurant shift lead i was responsible for overseeing the operations and team members during their assigned shift
- My duties included managing and coordinating the work of restaurant staff, ensuring smooth service, and maintaining high-quality standards
- I also assigned tasks, delegate responsibilities, and provide guidance to team members, ensuring efficient workflow and excellent customer service.
Education
No Degree - Biomedical Engineering
Houston Community College
Houston, TX06.2017
High School Diploma - Biomedical Sciences
Chavez High School
Houston, TX05.2016
Skills
- Conflict Resolution
- Self-motivation
- Interpersonal Skills
- Fast Learner
- Critical thinking
- Problem solving
- Time Management
- Microsoft Office
- Ability to Work Under Pressure
- Leadership
- Communication Skills
- Collaboration & Teamwork
- Computer Skills
- Adaptability
- Leadership Skills
- Attention to Detail
- English
Timeline
Sapphire Banking Specialist
JP Morgan Chase
08.2022 - 05.2023
Client Support
Elevance Health
07.2022 - 11.2022
Shift Manager
Gringos TEX MEX
02.2021 - 12.2021
Retention Loyalty Specialist
AT&T
06.2020 - 07.2022
Collections Specialist
Alltran Financial
02.2020 - 03.2021
Auto Claims Representative
Sutherland Global
12.2019 - 01.2020
Shift Leader
Grand Lux Cafe
03.2018 - 11.2019
Sales Store Representative
Houston, AT&T
05.2017 - 02.2018
Shift Lead
Olive Garden
08.2016 - 05.2017
Office Clerk/Scheduler
Floormasters Solutions
02.2016 - 12.2019
No Degree - Biomedical Engineering
Houston Community College
High School Diploma - Biomedical Sciences
Chavez High School