AYANNA NEWTON
Greenville,NC
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Family Dollar
Snow Hill, NC
06.2023 - 12.2024
- Oversee store operations, manage inventory orders, and lead a team of employees to ensure efficiency.
- Enhance customer satisfaction through excellent service and effective communication skills.
- Drive sales growth by leveraging strong sales techniques and product knowledge.
- Implement strategies to resolve issues promptly, maintaining a smooth workflow.
- Achieve measurable results in team performance and store profitability.
- Manage store operations, inventory, and staff. Drive sales through strategic merchandising and customer engagement. Implement efficient systems to boost productivity.
- Lead and mentor team members, fostering a positive work environment. Coordinate with suppliers to ensure timely stock replenishment. Resolve customer concerns promptly.
Teller Marketing
Global Marketing Research Services (GMRS)
10.2021 - 06.2023
- Manage customer interactions, ensuring satisfaction and loyalty through effective communication.
- Analyze market trends to develop targeted marketing strategies, resulting in measurable engagement.
- Collaborate with team to streamline processes, improving efficiency and reducing service time.
- Utilize data-driven insights to enhance customer outreach, driving significant growth in client base.
Truck Loader/ Induct Operator Supervisor
QVC Distribution Center
Rocky Mount, NC
07.2019 - 10.2021
- Load trucks for shipment, ensuring optimal space use and safety compliance, reducing turnaround time.
- Organize cargo meticulously for secure transport, maintaining accurate inventory records.
- Implement systems to minimize shipping errors and damages, improving overall efficiency.
- Coordinated with warehouse team to streamline loading processes, enhancing overall operational efficiency.
- Contributed to cross-functional projects for logistics improvement.
- Proposed and implemented new loading techniques, resulting in increased truck capacity utilization.
- Adapted quickly to evolving shipping requirements and technologies.
Retention Specialist
Focus Services
Greenville, NC
05.2018 - 07.2019
- Handled inbound and outbound calls for phone and cable services, resolving customer issues effectively.
- Managed inbound and outbound calls, focusing on customer retention strategies.
- Implemented targeted solutions, resulting in substantial increase in client satisfaction rates.
- Analyzed customer feedback to identify retention risks. Developed data-driven strategies to address concerns, leading to notable improvement in customer loyalty metrics.
Team Lead
Burger King
Farmville, NC
09.2016 - 05.2018
- Led store operations, ensuring smooth workflow across all stations, enhancing team efficiency.
- Managed grill, drive-through, and front dining, improving customer service and order accuracy.
- Trained and mentored new staff, fostering a collaborative and supportive work environment.
- Implemented process improvements, resulting in measurable increases in customer satisfaction.
Education
COLLEGE DEGREE - SOCIAL WORK
Pitt Community College
Greenville, NCSkills
- Truck loader
- Pallet Jack
- Public Speaking
- Warehouse Experience
- Sales
- Social work
- Case management
- Customer service
- Microsoft Office
- Cold Calling
- Individual Counseling
- Group Counseling
- Microsoft Outlook
- Communication skills
- Time management
- Organizational skills
- Inside sales
- Appointment scheduling
- Microsoft Excel
- Marketing
- Supervising experience
- Cash register
- Team management (Experienced)
- Microsoft Word
Timeline
Assistant Manager
Family Dollar
06.2023 - 12.2024
Teller Marketing
Global Marketing Research Services (GMRS)
10.2021 - 06.2023
Truck Loader/ Induct Operator Supervisor
QVC Distribution Center
07.2019 - 10.2021
Retention Specialist
Focus Services
05.2018 - 07.2019
Team Lead
Burger King
09.2016 - 05.2018
COLLEGE DEGREE - SOCIAL WORK
Pitt Community College