Ayanna Ormsby
CAPITOL HEIGHTS,MD
Summary
- Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hostess
Park Night Club
CAPITOL HEIGHTS, United States
01.2004 - Current
- Adhered to strict party schedule to avoid overbooking or delay of parties.
- Met needs of customer special requests to promote positive party experiences and build loyal clientele.
- Supervised party area and delivery of services to verify guests complied with facility safety rules.
- Explained facility attractions to party guests and answered customer questions.
- Prepared and served meals, beverages and desserts to party guests.
- Cheerfully briefed customers on facility rules, amenities and party policies.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Took information about guests' party size, led to seating and offered menus.
- Planned parties according to customer specifications.
Server Shift Leader
Mexicue
Washington, DC
06.2019 - 03.2022
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Server
Penthouse Pool Lounge
Washington, DC
04.2019 - 10.2021
- Checked identification for minimum age for sale of alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server
Applebee's Grill + Bar
CAPITOL HEIGHTS, United States
04.2007 - 01.2015
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Inspected dishes and utensils for cleanliness.
Education
High School Diploma -
Largo High School
Upper Marlboro, MD06.1999
Skills
- To-Go Order Preparation
- Menu Memorization
- High-Volume Dining
- Dining Room Management
- Food Preparation and Safety
- Ordering Procedures
- Table Setting Knowledge
- Guest Seating Arrangements
- Impression Management
- Hospitality service expertise
- Food running
- Item promotion
Certification
- ServSafe
Timeline
Server Shift Leader
Mexicue
06.2019 - 03.2022
Server
Penthouse Pool Lounge
04.2019 - 10.2021
Server
Applebee's Grill + Bar
04.2007 - 01.2015
Hostess
Park Night Club
01.2004 - Current
High School Diploma -
Largo High School
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