Ayanna Armani Porter
Receptionist/Administrative Assistant
Washington,DC
Summary
Retain exceptional skills in applying analytical, technical, and administrative methods to conduct research, gather information, and evaluate data to resolve complex issues. Knowledge of principles, concepts, and techniques related to the planning, organization, and implementation of office management systems to maintain the smooth operation in an office environment; Capable of communicating effectively in writing, orally and through automated tools to obtain information; to convey messages; to compose reports, and to make recommendations. Authorized to work in the US for any employer Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Receptionist/Administrative Assistant
American Farm Bureau Federation
Washington, DC
06.2022 - Current
- Assist with management reporting, including organization structure, operational metrics, and project status
- Submitted invoice for several departments in the agency
- Documentation and management of system configurations and policy for production systems
- Assist with the preparation, filing and distribution of performance enhancement plans, and personal development plans
- Collaborate with finance, benefits, and administration
- Assist in office move and various administrative tasks
- New employee setup - coordinating IT and phone directory/floor plan
- Restock and handle different facility operation duties
- Ensure records for operation department contracts related to transfer funding, administration, audit, and etc
- Ensure maintenance and the facility are operated properly
- Submit tickets or request for any maintenance request for the building
- Keep track and log all badges for all staff during onboarding or off-boarding
- Make sure all staff have the proper onboarding training about how the company producers and where everything is in the building.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Assisted development and implementation of new administrative procedures.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Lead of Operations/Customer Service Agent
Department of Employment Services
03.2021 - Current
- Handle daily team operations by being a hands-on leader
- Multitasking with ease to handle the needs of various reps at the same time
- Ensure staff follows correct procedures across departments
- Provide routine direction and support to staff
- Motivate staff by setting goals for the team and individuals to achieve performance metrics
- Monitor both their group and its individuals and come up with solutions to increase productivity and customer satisfaction
- Anticipate escalation and take over calls when needed
- Document observations in written reports submitted to higher management
- Keep management informed on issues and problems
- Other departmental tasks as needed
- Use telephones to reach out to Claimants and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with Claimants with their unemployment claims
- Take calls read briefly, proposal, and rebuttals
- Utilize computer technology to handle high call volumes
- Work to service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on claimants satisfaction
- Read from scripts
- Handle changes in policies or renewals
- Assisted customers with a warm and professional attitude
Office Assistant/Receptionist
Orlando Housing Authority
Orlando, FL
11.2019 - 09.2020
- Answer phones and greet visitors
- Schedule appointments and maintain calendars
- Schedule and coordinate staff and other meetings
- Prepare communications, such as memos, emails, invoices, reports and other correspondence
- Write and edit documents from letters to reports and instructional documents
- Create and maintain filing systems, both electronic and physical
- Preparing and editing letters, reports, memos, and emails
- Running errands to the post office or supply store
- Arranging meetings, appointments, and executive travel
- File and retrieve documents for other personnel
- Dispose of files according to established document-retention schedule
- Assist with the preparation of letters and correspondence
- Notify HR team of specific HR issues or actions and refer inquiries to the appropriate staff members
- Photocopy, file, and scan highly confidential information
- Assist Investigators with special employee verification requests
- Research and analyze data for HR projects and reports
- Transfer new employee files to active records room by scanning folders into the database
- Prepare separation files to be transferred to on-site storage room.
Armed Security Guard
Omniplex, FDIC
Washington, DC
03.2018 - 09.2019
- Encouraging the development of a positive and high-performance team of PSOs
- Ensuring compliance to all Company personnel and safety policies and ensures staff perform duties in a safe manner
- Conducting Guard Mount and pass down information and ensuring guard force complies with federal, state, and local training and certification requirements
- Ensuring that all officers receive and understand new, changed, or special instructions
- Ensuring guard force follows the Company's professional uniform and grooming standards
- Ensuring accountability for the proper use and maintenance of all equipment used at all posts by assigned PSOs
- Ensuring clarity, completeness, accuracy, and legibility of all written reports, time sheets, and log entries
- Conducting investigations into security matters and report findings to chain-of-command
- Ensuring accuracy of start and end times, meal and break periods are documented on daily timekeeping systems
- Ensuring the safety of security force by complying with our company safety policies and procedures.
Administrative Specialist
NVT Staffing
Washington, DC
01.2014 - 03.2018
- For the Office of Human Resource, I provide exceptional administrative support to the Associate Administrator, Director, and Team Leads
- Manage the executive's calendar, schedule meetings, and coordinate logistics, coordinate travel arrangements, ensure time and attendance are entered accurately and in a timely fashion, draft/finalize all executive correspondence for high-level signature, and ensure correctness, timelines, and follow up
- Update all Order of Succession memorandums
- Administer weekly Delegation of Authority submissions, processing time and attendance for staff, update schedules, and act as a lead scheduler for all conference room requests
- Prepare new employee packages and training
- Manage the office supply and office equipment via the tracking system in Excel
- Monitor credit transactions and statements for completeness and accuracy
- Reconcile credit card transactions monthly
- Manage all matters and resolve issues, problems, or conflicts that arise and ensure that the meetings and events are on schedule
- Research and analyze current office policies and procedures, identify existing and potential problems, develop alternative solutions to improve efficiency and effectiveness, ensure that the project stays on task, develop recommendations for leadership's approval
- Disseminates and request information regarding the specification for systems and other critical program information for HR staff
- Prepared and processed various program management documentation and correspondence accurately and promptly
- Responded rapidly to resident concerns by inputting service requests daily and following up with residents
- Received tracks, distributed, and audited all packages and office mail to ensure accuracy
- Ordered and distributed office supplies while adhering to a fixed office budget
- Supported management office staff by responding to leasing notices public inquiries, residents, and quests.
Education
High school diploma - undefined
Mead Senior High School
Skills
Strategic planning
undefinedCertification
CPR Certification First Aid Certification - Academy
Timeline
Receptionist/Administrative Assistant
American Farm Bureau Federation
06.2022 - Current
Lead of Operations/Customer Service Agent
Department of Employment Services
03.2021 - Current
Office Assistant/Receptionist
Orlando Housing Authority
11.2019 - 09.2020
Armed Security Guard
Omniplex, FDIC
03.2018 - 09.2019
Administrative Specialist
NVT Staffing
01.2014 - 03.2018
High school diploma - undefined
Mead Senior High School
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