Ayanna Porter
Brownsburg,IN
Summary
Knowledgeable Eligibility Specialist with solid background in eligibility determination and case management. Adept at managing complex cases and ensuring compliance with regulatory standards. Demonstrated effective communication and problem-solving skills in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Eligibility Specialist
Maximus
10.2024 - Current
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Front Desk Agent
Hotel Carmichael
04.2021 - 09.2024
- Achieved top customer service ratings every month
- Managed a handwritten notebook with numerous keys, each labeled with name, credit card number, and room number
- Assisted in the training of new front desk agents
- Increased revenue by 80% due to exceptional customer service and greater numbers of clients staying in the hotel
- Demonstrated exceptional organizational skills in managing key information for guests
- Utilized effective communication skills to train new front desk agents and maintain high customer service standards
Manager on Duty (MOD)
Chick-fil-A Restaurants
05.2015 - 04.2021
- Implemented training programs to enhance staff members' skills and boost their career development
- Enforced safety protocols to create a secure work environment, resulting in decreased complaints and increased crew satisfaction
- Demonstrated exceptional customer service to ensure customer satisfaction and drive sales growth
- Managed daily operations efficiently to meet company goals and objectives
- Conducted regular performance evaluations to provide feedback and support to staff members
- Collaborated with management to address any issues and implement improvements for overall team success
Education
Esthetics -
Tricoci university of beauty culture
Fishers, IN06.2024
Cosmetology -
Empire Beauty School
Indianapolis, IN10.2017
Skills
- Customer service
- Time management
- Communication skills
- Computer literacy
- Microsoft word
- Guest services
- Microsoft excel
- Leadership
- Body Treatments
- Full Body Waxing
- Interest In Eyebrows
- Facials
- Skin Analysis
- Acne Treatments
- Skincare Regimen
- Business Management
- Business Marketing
- Anatomy
- Cosmetology
- Hair
- Skin Care
- Nails
- Hair Coloring
- How to style and cut
- Salon Management
Timeline
Eligibility Specialist
Maximus
10.2024 - Current
Front Desk Agent
Hotel Carmichael
04.2021 - 09.2024
Manager on Duty (MOD)
Chick-fil-A Restaurants
05.2015 - 04.2021
Cosmetology -
Empire Beauty School
Esthetics -
Tricoci university of beauty culture
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