Ayanna Powell
Santa Monica,CA
Summary
Hardworking and reliable job-seeker with a proven track record at Cooking.com, excelling in client engagement and promotions to increase online sales and bring customers to the site. Engaging customers through social media, email, and online product display, leading to new and repeat business. Releasing orders suspected of fraud protecting customers when financial data has been compromised to ensure customer fulfillment.
Experienced with managing client household accounts, calendar appointments, and maintaining records to communicate with client and supporting family members. Utilizes strong organizational and multitasking skills to enhance efficiency in home and office settings. Track record of maintaining confidentiality of personal and medical records, as well as adapting to changing needs of clients I assist. Strong ability to anticipate issues and problem-solve increasing efficiency. Demonstrated ability to work independently as well as in a team environment to achieve company goals.
Overview
18
18
years of professional experience
Work History
Independent Contractor
Roshel Styles
06.2023 - Current
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Provided professional organizing, storage solutions specialized for home, office and closet organization, and decluttering marketed as "closet cleansing" based on referrals from Roshel Styles.
- Create continuous business opportunities by encouraging goal setting for customers who have become emotionally attached to their possessions.
- Subcontract with general contractors for closet design executions.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and customer retention.
- Provide marketing support via social media posts and email to solicit new customers.
- Managed approximately 30 incoming calls, emails and faxes per day from customers, updated company social media account, schedule posts and monitor engagement.
Private Household Personal Assistant
Kimberlyn McBride
06.2022 - 08.2025
- Assisted family handling day to day operations as well as dispensing medication, and other non medical tasks.
- Assessed client's needs and developed plans to meet needs.
- Created daily program to provide opportunities for therapeutic activities to maintain social engagement for client suffering from mental decline.
- Organize daily and long-term calendars, book appointments, provide logistics and coordinate travel.
- Provide house management for house repairs, maintenance work, deliveries, order household needs, bill management and liaison between service providers and client.
- Handle urgent and non urgent tasks without oversight
- Established and maintained filing systems to improve document retrieval and organization.
- Managed personal scheduling and calendar organization to optimize time management for client and family.
IHSS Care Provider
Frederick Brooks
10.2022 - 08.2023
- Prepared nutritious meals according to dietary restrictions and preferences.
- Provided transportation and appointments management.
- Provided transportation for client to medical appointments, social events, and other necessary outings.
- Provided support with personal errands, household errands, bill management, and calendar appointments.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Maintained files and digital files for record keeping and updating family of changes in client needs
- Coordinated medication management for client, maintaining accurate records for effective health monitoring.
Personal Care Assistant
Pearlie Price
01.2016 - 03.2020
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Turned and positioned bedbound patient to prevent bedsores and maintain comfort levels.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
Loss Prevention/Senior Customer Service Representative
Cooking.com, FoodNetworkstore.com
01.2008 - 02.2016
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Watched flagged customer accounts to monitor ongoing issues and release sales orders cleared of fraudulent charges.
Education
Bachelor of Science - Biopsychology
UC Santa Barbara
Santa Barbara, CA06-2001
Bachelor of Science - General Studies
Santa Monica College
Santa Monica, CA06-1999
Skills
- Client engagement strategies
- Workload management
- Deadline adherence
- Safety compliance
Timeline
Independent Contractor
Roshel Styles
06.2023 - Current
IHSS Care Provider
Frederick Brooks
10.2022 - 08.2023
Private Household Personal Assistant
Kimberlyn McBride
06.2022 - 08.2025
Personal Care Assistant
Pearlie Price
01.2016 - 03.2020
Loss Prevention/Senior Customer Service Representative
Cooking.com, FoodNetworkstore.com
01.2008 - 02.2016
Bachelor of Science - Biopsychology
UC Santa Barbara
Bachelor of Science - General Studies
Santa Monica College