Ayanna Puryear
Fort Stewart,GA
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Saratoga Medical Healthcare Staffing
09.2023 - 06.2024
- Supported needs of 25+ residents under long-term care.
- Adhered to proper filing of patient details in line with the appropriate guidelines for recordkeeping needs. Provided direct patient care by taking vital signs, observing changes and making note of the patient’s status, administering treatment as needed and assessing the patient’s requirements.
- Coordination of care by maintaining open communication between the nursing staff, patients, and their families regarding the respective care plans.
Collections Agent
Mercedes-Benz Financial Services USA LLC
06.2023 - 08.2023
- Maintained high volume of calls and met demands of busy and productive group.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Reached out to approximately 48 account holders daily.
Certified Nursing Assistant
Abri
06.2021 - 06.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Supported needs of 20+ patients under long term care.
Customer Service Representative
Teleperformance
06.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
C E Ellison High School
Killeen, TX05.2020
Skills
- Customer Support
- Caregiving
- Caregivers
- Customer Service
- Customer Service Representatives
- Team Leadership
- Analytical Skills
- Creative Problem Solving
- Microsoft Word
- Microsoft Office
- HIPAA Compliance
- Patient Care
- Collecting vital signs
- Basic Life Support
Certification
Certified Nurse Assistant, 09/01/22, 09/01/24
Languages
German
Limited Working
Timeline
Certified Nursing Assistant
Saratoga Medical Healthcare Staffing
09.2023 - 06.2024
Collections Agent
Mercedes-Benz Financial Services USA LLC
06.2023 - 08.2023
Certified Nursing Assistant
Abri
06.2021 - 06.2023
Customer Service Representative
Teleperformance
06.2020 - 06.2021
High School Diploma -
C E Ellison High School