Ayanna Rice
Huntsville,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CLINICAL SUPPORT ASSOCIATE
CVS Healthcare
08.2021 - 04.2023
- Maintained compliance with protocols covering patient care and clinical trial operations
- Screened patient records, databases and physician referrals to identify prospective candidates for research studies
- Used critical thinking to break down problems, evaluate solutions and make decisions.
CUSTOMER SERVICE SPECIALIST
Best Buy
06.2020 - 04.2021
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
PHARMACY TECHNICIAN
Walgreen's Pharmacy
12.2018 - 04.2020
- Stocked, labeled, and inventoried medication to keep accurate records
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume Walgreens pharmacy environment.
Education
Bachelor of Science - Biology
Alabama A & M University
01.2023
Bachelor of Science - Environmental Science
Alabama A & M University
01.2022
High School Diploma -
Auburn Highschool
05.2017
Skills
- Microsoft 365(outlook,Teams,Excel, etc)
- Medical Terminology
- Effective Written and Verbal Communication
- Customer Service
- Software Development
- Technical Support
- Healthcare
- Python,HTML,C
- Trained in Salesforce
- Customer Retention Strategies
Certification
- Certified Pharmacy Technician-Walgreens- 2018
- PMP - Project Management Professional-Google-2022
Timeline
CLINICAL SUPPORT ASSOCIATE
CVS Healthcare
08.2021 - 04.2023
CUSTOMER SERVICE SPECIALIST
Best Buy
06.2020 - 04.2021
PHARMACY TECHNICIAN
Walgreen's Pharmacy
12.2018 - 04.2020
Bachelor of Science - Biology
Alabama A & M University
Bachelor of Science - Environmental Science
Alabama A & M University
High School Diploma -
Auburn Highschool