Ayanna Richardson
Brooklyn
Summary
Dynamic professional with extensive experience as a TSA Agent at the Department of Homeland Security, excelling in passenger screening and public safety awareness. Proven ability to maintain composure under pressure while achieving timely boarding processes. Strong communicator with first aid training, committed to enhancing security and customer satisfaction in high-stress environments.
Overview
12
12
years of professional experience
Work History
TSA Agent
Department of Homeland Security
10.2019 - Current
- Provided critical incident response, maintaining composure under high-pressure situations.
- Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
- Collaborated effectively with airline representatives to address passenger concerns or conflicts related to security measures promptly.
- Demonstrated vigilance in monitoring surveillance systems for suspicious activities within airport premises.
- Reduced risk of prohibited items entering secure areas through meticulous inspections.
Supervisor of Operations
Clothing Store
01.2013 - 04.2013
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Sales Associate
Clothing Store
02.2018 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Clerical Associate
Downstate Medical Center
02.2014 - 10.2014
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Developed correspondence letters, memos, and emails.
Education
Associate Degree - Human Services
Stella And Charles Guttman Community College
New York, NY04.2015
Skills
- Passenger screening
- Public safety awareness
- Physical fitness
- First aid training
Timeline
TSA Agent
Department of Homeland Security
10.2019 - Current
Sales Associate
Clothing Store
02.2018 - 06.2018
Clerical Associate
Downstate Medical Center
02.2014 - 10.2014
Supervisor of Operations
Clothing Store
01.2013 - 04.2013
Associate Degree - Human Services
Stella And Charles Guttman Community College
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