Ayanna Roman

• Greeted and welcomed visitors with a friendly and professional demeanor.
• Managed multi-line phone system, directing calls to appropriate departments.
• Scheduled appointments and coordinated meetings for staff and clients.
• Maintained organized front desk area, ensuring a clean and inviting environment.
• Processed incoming mail and packages, distributing them to relevant personnel.
• Assisted clients with inquiries, providing information about services offered.
• Collaborated with team members to improve front desk operations and efficiency.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Greeted customers warmly and made them feel welcome.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Handled cash transactions accurately, balancing the register at the end of each shift.

• Greeted visitors and directed them to appropriate personnel.
• Managed appointment scheduling for staff and maintained calendars.
• Processed incoming mail and packages for distribution to departments.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled appointments for clients, customers, and other visitors.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.
• Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.

• Responsible for phone calls, photo center, cash register and stocking products.

• Friendly, helpful and willing to go the extra mile for the customer.

• Checking in vendors and fedex pick up and drop off orders.
• Responsible for counting drawers and closing/opening the store.

• Managed cash, debit card and credit card transactions.

• Processed special orders between customers and vendors. • Answered and transferred calls

• Issued refunds, receipts and change to customers.

• Greeted patrons and ensured a quality experience.

• Registered patient information into the office system.

• Determined healthcare insurance eligibility for patients.

• Assisted with billing duties.

• Answered and directed calls to appropriate staff members.

• Maintained patient confidentiality at all times.

• Greeted patients in a friendly and professional manner.

• Processed debit card, credit card and cash transactions.

• Ensured customers received a quality shopping experience.

• Coordinated with management for special customer requests.

• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.