Ayanna Rose
Quitman,GA
Summary
Successful Customer service with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
Work History
Apple Advisor
Teleperformance
09.2024 - Current
- Boosted team productivity by sharing expertise and assisting colleagues with troubleshooting techniques.
- Provided personalized assistance for device setup, configuration, and troubleshooting, enhancing user experiences.
- Enhanced customer satisfaction by effectively resolving technical issues and providing expert product knowledge.
- Served as a liaison between customers and higher-level support teams when necessary for escalated concerns.
Account Support Ambassador
Activus Connect
12.2022 - Current
- Facilitate interdepartmental efficiency by resolving system-related issues promptly, ensuring smooth operations across departments
- Conduct product training and demonstrations to enhance consumer awareness and support branding initiatives, contributing to revenue growth
- Oversee account management, maintaining client relationships and expanding business share through effective use of ticketing systems for support action processing and request management
Customer Service Specialist
Global Payments
06.2023 - 04.2024
- Addressed and resolved a broad range of customer inquiries, maintaining a focus on providing timely and effective solutions to ensure client satisfaction
- Upholding service quality by swiftly identifying and addressing the underlying causes of customer concerns, facilitating positive outcomes
- Fostered strong client relationships through attentive service and a commitment to resolving issues to the customer's satisfaction
Caseworker
American Red Cross
11.2021 - 01.2022
- Maintained thorough case record accuracy for client admissions, transfers, and subsequent interactions
- Provided individual and group counseling to support client mental health and wellness
- Facilitated educational meetings aimed at increasing mental health awareness and promoting wellness and recovery among clients and their families
Sales Representative
Infocision Management
07.2020 - 08.2021
- Addressed post-sale inquiries and effectively resolved customer concerns, reinforcing satisfaction and loyalty
- Delivered informed and friendly support during each stage of the sales cycle, fostering positive customer relationships
- Expanded client base by participating in networking and industry events, contributing to an increase in lead generation
Inside Sales Representative
Lincare
10.2019 - 05.2020
- Fostered lasting client relationships, delivering tailored service to enhance customer satisfaction and retention
- Boosted sales by recommending appropriate additional products, supporting revenue enhancement initiatives
- Maintained meticulous client records by utilizing CRM software, ensuring accurate tracking of interactions and sales transactions
Sales Associate
Concentrix
09.2018 - 03.2019
- Delivered high-quality sales services, ensuring customer satisfaction through proficient handling of point-of-sale transactions
- Collaborated with team members to deepen product knowledge and developed strategies to improve sales performance
Student Aide
North Brooks Elementary
09.2016 - 03.2017
- Assisted students in achieving academic proficiency by delivering tailored educational support across various subjects
- Enhanced classroom functionality by performing administrative duties and promptly addressing student inquiries
Education
Diploma -
Brooks County High School
Quitman, GA05.2017
Patient Care Assistant Certificate - Patient Care Assistant
Wiregrass Georgia Technical College
01.2017
Skills
- Administrative Support
- Service Quality
- Customer Relationships
- High-Volume Environments
- Technical Support
- Client Rapport-Building
- Customer Support
- Clear Written Communication Skills
- Problem-Solving
- Time Management
- Multitasking
- Active Listening
- Empathy
- Data Entry
- Conflict Resolution
- Effective Communication
- Order Entry
- Sales Support
- Order Fulfillment
- Inventory Management
- Team Collaboration
- Problem Resolution
- Empathy and patience
- Feedback implementation
- Software Installation
- Hardware Repair
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Problem-solving abilities
- Microsoft Windows and Office
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Remote Technical Support
- Decision-Making
- Remote Support
- Relationship Building
- Help Desk Support
- Desktop support
- Friendly and Patient
- Troubleshooting Network Issues
- Team building
- Technical issues analysis
- Self Motivation
- Hardware and Software Repair
- Technical Troubleshooting
- Interpersonal Skills
- Customer service expert
- Highly Professional
- Goal Setting
- Professionalism
- Customer Communication and Empathy
Timeline
Apple Advisor
Teleperformance
09.2024 - Current
Customer Service Specialist
Global Payments
06.2023 - 04.2024
Account Support Ambassador
Activus Connect
12.2022 - Current
Caseworker
American Red Cross
11.2021 - 01.2022
Sales Representative
Infocision Management
07.2020 - 08.2021
Inside Sales Representative
Lincare
10.2019 - 05.2020
Sales Associate
Concentrix
09.2018 - 03.2019
Student Aide
North Brooks Elementary
09.2016 - 03.2017
Diploma -
Brooks County High School
Patient Care Assistant Certificate - Patient Care Assistant
Wiregrass Georgia Technical College