Ayanna Silva

• Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
• Processed payments from clients including cash, credit cards, and checks.
• Conducted client intake interviews to collect medical information and insurance details.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
• Ensured that all safety protocols were followed while handling animals in the facility.
• Greeted patients, determined purpose of visit and directed to appropriate staff.
• Assisted with new staff training, sharing key information about veterinary practice and protocols.

• High volume and fast-paced call center, Servicing Providers and Members
• Navigating multiple online resources
• Independent and team-building projects
• Knowledge of company policies and benefits
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Asked probing questions to determine service needs and accurately input information into electronic systems.

(Practice closed down due to provider’s medical emergency)

• Assist with in-office procedures
• Wound care
• Sterilization of tools and equipment
• Wound cultures
• Prepare injections
• Microvascular treatment/Sensilase
• Diabetic shoe scanning/dispensing
• Casting
• Schedule appointments for patients
• Answering phone calls
• Referrals
• Workers comp cases and insurance billing
• Data entry
• Money handling and credit card payments
• Communicating with other physicians
• Importing and exporting faxes
• Electronic medical records transfer

• Patient data entry
• Review/input patient record
• Schedule patients for consults, Pre-op’s, procedures, follow ups
• Answering phone calls, responding to emails and voicemails
• Communicating with other physicians
• Preparing charts
• Importing/exporting faxes
• Process payment (cash, check, credit card)

• Inspect and ensure clean, orderly, and attractive rentals in both hotels and condominiums
• Assign duties and agenda’s to housekeepers
• Monitored employee productivity to provide constructive feedback and coaching.
• Managed communication within organization and to outside clients and thoroughly documented and reported to management.
• Inventory
• Stock and deliver supplies
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Coordinate incentives and activities for employees

• Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Assisted guests at check-in, providing information on various services within BNB.
• Prepare breakfast with a variety of breads, fruits, waffles, meats, sandwiches, eggs, assorted drinks
• Planning tours and activities for guests
• Stock supplies