Ayanna Suyas
Newport News,VA
Overview
9
9
years of professional experience
Work History
Server/Bartender
Mango Mangeaux, A Simply Panache Bistro
09.2021 - Current
- Exceeded sales targets by 15% leveraging a vast knowledge of drink options coupled with a personable approach
- Built rapport with guests, offered tastings, and delivered drinks quickly
- Ensured that all guests felt welcome and were given responsive, professional, and gracious service at all times
- Cleaned and organized the bar area in keeping with the restaurant’s philosophy, culture, and standards of excellence
Caregiver, Pca
Brookdale Assisted Living
08.2023 - 01.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Server/Bartender
Bowman’s Soul Food
01.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server/Bartender
JTS Bar and Grill
04.2021 - 09.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Increased sales significantly by upselling higher-end products to customers
- Scheduled numerous reservations and managed seating arrangements simultaneously while maintaining calm with professional demeanor
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Claims Processor
WPS Health Solutions
02.2020 - 05.2021
- Investigated properties to determine extent of damage and estimate repair costs
- Evaluated accuracy and quality of data entered into agency management system
- Collaborated with claims department and industry anti-fraud organizations to resolve claims
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
- Verified client information by analyzing existing evidence on file
- Reviewed outstanding requests and redirected workloads to complete projects on time
Server
Red Lobster
01.2020 - 01.2021
- Worked with POS system to place orders, manage bills and handle complimentary items
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
Retail Sales Associate
DTLR
06.2015 - 02.2020
- Helped customers complete purchases, locate items and join reward programs
- Supported loss prevention goals by monitoring shopper behavior
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Folded and arranged merchandise in attractive displays to drive sales
Customer Service Representative
Maximus
08.2017 - 01.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Answered constant flow of customer calls with minimal wait times
- Consulted with outside parties to resolve discrepancies and create effective solutions
Remodeling Crew Member
Walmart
06.2016 - 10.2016
- Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment
- Provided first class customer service to meet all deadlines with guaranteed satisfaction
- Organized materials, tools and equipment to supply team members
Education
High School Diploma -
Heritage High School
Newport News, VA06.2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- High-volume dining
- Sales expertise
- Guest Seating
- Table Setting
Timeline
Caregiver, Pca
Brookdale Assisted Living
08.2023 - 01.2024
Server/Bartender
Bowman’s Soul Food
01.2023 - 12.2023
Server/Bartender
Mango Mangeaux, A Simply Panache Bistro
09.2021 - Current
Server/Bartender
JTS Bar and Grill
04.2021 - 09.2021
Claims Processor
WPS Health Solutions
02.2020 - 05.2021
Server
Red Lobster
01.2020 - 01.2021
Customer Service Representative
Maximus
08.2017 - 01.2019
Remodeling Crew Member
Walmart
06.2016 - 10.2016
Retail Sales Associate
DTLR
06.2015 - 02.2020
High School Diploma -
Heritage High School
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