Overview
Work History
Education
Skills
Timeline
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Ayanna Suyas

Newport News,VA

Overview

9
9
years of professional experience

Work History

Server/Bartender

Mango Mangeaux, A Simply Panache Bistro
09.2021 - Current
  • Exceeded sales targets by 15% leveraging a vast knowledge of drink options coupled with a personable approach
  • Built rapport with guests, offered tastings, and delivered drinks quickly
  • Ensured that all guests felt welcome and were given responsive, professional, and gracious service at all times
  • Cleaned and organized the bar area in keeping with the restaurant’s philosophy, culture, and standards of excellence

Caregiver, Pca

Brookdale Assisted Living
08.2023 - 01.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Server/Bartender

Bowman’s Soul Food
01.2023 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server/Bartender

JTS Bar and Grill
04.2021 - 09.2021
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
  • Increased sales significantly by upselling higher-end products to customers
  • Scheduled numerous reservations and managed seating arrangements simultaneously while maintaining calm with professional demeanor
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness

Claims Processor

WPS Health Solutions
02.2020 - 05.2021
  • Investigated properties to determine extent of damage and estimate repair costs
  • Evaluated accuracy and quality of data entered into agency management system
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
  • Verified client information by analyzing existing evidence on file
  • Reviewed outstanding requests and redirected workloads to complete projects on time

Server

Red Lobster
01.2020 - 01.2021
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems

Retail Sales Associate

DTLR
06.2015 - 02.2020
  • Helped customers complete purchases, locate items and join reward programs
  • Supported loss prevention goals by monitoring shopper behavior
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Folded and arranged merchandise in attractive displays to drive sales

Customer Service Representative

Maximus
08.2017 - 01.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Answered constant flow of customer calls with minimal wait times
  • Consulted with outside parties to resolve discrepancies and create effective solutions

Remodeling Crew Member

Walmart
06.2016 - 10.2016
  • Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment
  • Provided first class customer service to meet all deadlines with guaranteed satisfaction
  • Organized materials, tools and equipment to supply team members

Education

High School Diploma -

Heritage High School
Newport News, VA
06.2017

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • High-volume dining
  • Sales expertise
  • Guest Seating
  • Table Setting

Timeline

Caregiver, Pca

Brookdale Assisted Living
08.2023 - 01.2024

Server/Bartender

Bowman’s Soul Food
01.2023 - 12.2023

Server/Bartender

Mango Mangeaux, A Simply Panache Bistro
09.2021 - Current

Server/Bartender

JTS Bar and Grill
04.2021 - 09.2021

Claims Processor

WPS Health Solutions
02.2020 - 05.2021

Server

Red Lobster
01.2020 - 01.2021

Customer Service Representative

Maximus
08.2017 - 01.2019

Remodeling Crew Member

Walmart
06.2016 - 10.2016

Retail Sales Associate

DTLR
06.2015 - 02.2020

High School Diploma -

Heritage High School
Ayanna Suyas