Ayanna Swain
Sylacauga,AL
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations Expert in store organization and customer service, excel in problem-solving and critical thinking. Skilled in Microsoft Outlook and call management, significantly contribute to operational efficiency and customer loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Merchandise Associate
Sam's Club
08.2024 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
Customer Service Representative
CGi
09.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Fullfillment
Target
11.2020 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Prioritized urgent orders based on customer needs while balancing overall workload for optimal efficiency within the team.
- Maintained accurate records of purchase orders, invoices, and other relevant documentation for easy retrieval and reference.
- Managed over 50 incoming calls and emails per day from customers.
Education
High School Diploma -
Childersburg High School
Childersburg, AL05.2021
Some College (No Degree) -
Troy University
Troy, AL 08.2021 - 05.2026
Skills
Retail experience
Store Organization
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Problem Resolution
Call center experience
Complaint resolution
Customer satisfaction measurement
Call Center Operations
Microsoft Outlook
Call Management
Order Filling
Online order fulfillment
Work Orders
Additional Information
Andrew Williams (Sam's Club Lead)
Email: andrewwilliams0102@gmail.com
Contact Number: (256) 848-0222
Marshary Mcaldwell (Cgi Lead)
Email: Mcaldwell383@gmail.com
Contact Number: (334) 403-1412
Sikeyia Underwood (Target Lead)
Email: sikeyiaunderwood@yahoo.com
Contact Number: (205) 335-9062
Timeline
Merchandise Associate
Sam's Club
08.2024 - Current
Customer Service Representative
CGi
09.2022 - 04.2024
Some College (No Degree) -
Troy University
08.2021 - 05.2026
Fullfillment
Target
11.2020 - 08.2023
High School Diploma -
Childersburg High School