AYANNA TAYLOR
McKinney,TX
Summary
Highly Experienced Records Analyst with a track record of diligently analyzing business intelligence while meticulously adhering to stringent compliance standards. Proficient in case management, time management and adept at providing a broad spectrum of administrative support.
Overview
18
18
years of professional experience
Work History
Insurance Agent/ Broker
Final Expense Services
04.2021 - Current
- Proficiently manage administrative tasks, including record maintenance and policy renewals
- Teaching the advantages and disadvantages of various insurance policies to drive sales
- Skillfully addressing client inquiries and concerns related to insurance matters
- Skilled at building client relationships, utilizing various avenues such as networking, cold calling and referrals
- Conducts periodic policy reviews.
Records Analyst
American Airlines
11.2017 - 04.2021
- Mastered the intricacies of the Aircraft Records Department's policies
- Conducted thorough research and successfully resolved discrepancies in aircraft data, demonstrating expertise in AA System Time Control (STC) and SCEPTRE
- Proficiently identified, tracked, and rectified errors in records, collaborating closely with Engineering, Quality Assurance, and Maintenance teams
- Acted as a liaison for the Compliance group in responding to FAA inquiries
- Effectively managed the distribution and retention of documents in accordance with AA and FAA policies
- Demonstrated subject matter expertise (SME) in auditing, recovering, and consolidating engine records for FAA compliance
- Executed precise processing and review of maintenance records to ensure their accuracy and completeness within the Time Control System.
Career Break
Home
11.2016 - 11.2017
- During this period, I dedicated time to caring for a disabled child and pursued licensure as a Life Insurance Agent.
Medical Records Manager/Support Staff
Interim HealthCare Inc.
12.2014 - 11.2016
- Responsible for the seamless processing of orders, care plans, and medical documents essential for insurance billing
- Meticulously scanned all documents related to home health and linked them to the respective patients' accounts
- Proficiently maintained schedules for rotating staff
- Handled inbound calls for Home Health, Hospice, and Private Duty services, ensuring the timely dissemination of information to the appropriate triage nurse.
Fuel Tax Preparer/Dispatch
DMJ Trucking
05.2009 - 11.2014
- Managed fuel tax preparation and dispatch operations, ensuring the timely delivery of products and goods
- Maintained meticulous records of mileage and fuel purchases for drivers across various states
- Successfully expanded the company's clientele base through proactive client outreach.
Social Services Specialist
Oklahoma Department of Human Services
05.2008 - 05.2009
- Processed applications for public assistance and related services, meticulously determining applicant eligibility
- Effectively managed a client caseload, ensuring strict compliance with eligibility guidelines and requirements.
Case Manager
Avalon Correctional Center
01.2006 - 05.2008
- Arranged comprehensive medical, mental health, or substance abuse treatment services tailored to individual needs
- Collaborated directly with employers to secure approved work placements for offenders with community service sentences
- Conducted regular interviews with parolees to assess their progress in achieving community reintegration goals
- Maintained organized case folders for clients.
Education
Bachelor of Arts -
Langston University
Tulsa, OKAssociate of Arts -
Tulsa Community College
Tulsa, OKSkills
- Proficient in auditing
- Exceptional customer relations skills
- Detail-oriented
- Effective in Risk Management
- Demonstrated ability in Process Improvement
- Proficient in Microsoft Excel, Word, and Project Management
- Strong Analytical Skills
- Skilled in Research
- Customer Follow-Up
- Client Needs Analysis
- Operational Efficiency
- Underwriting and Adjustments
Timeline
Insurance Agent/ Broker
Final Expense Services
04.2021 - Current
Records Analyst
American Airlines
11.2017 - 04.2021
Career Break
Home
11.2016 - 11.2017
Medical Records Manager/Support Staff
Interim HealthCare Inc.
12.2014 - 11.2016
Fuel Tax Preparer/Dispatch
DMJ Trucking
05.2009 - 11.2014
Social Services Specialist
Oklahoma Department of Human Services
05.2008 - 05.2009
Case Manager
Avalon Correctional Center
01.2006 - 05.2008
Bachelor of Arts -
Langston University
Associate of Arts -
Tulsa Community College
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