Ayanna Taylor
Summary
Excellent verbal and communication skills, focused on transparency and accessibility. Ability to develop and sustain professional relationships, partnerships, and networks. Proven ability to work with a team under minimal supervision and to prioritize work and meet tight deadlines. A track record of strong planning, organizing and negotiation skills with creative problem-solving abilities. Strong organizational, record-keeping, and communication skills, both oral and written. Works well under pressure. Upbeat and positive attitude, with a history of producing quality results. Computer literate, with knowledge of relevant software applications. Ability to converse, speak clearly, concisely, and courteously.
Overview
10
10
years of professional experience
Work History
Optical Supervisor
Visionworks
12.2020 - Current
- Deliver daily sales goals by ensuring the best execution of the Customer Experience journey
- Enhanced patient satisfaction by providing efficient optical services and addressing concerns promptly.
- Lead a team of 4-6 optical specialist, Ensures all team members maintain product/optical knowledge through continuous training and development
- Execute day-to-day operational activities to support the store's financial and customer experience goals
- Coordinated staff schedules efficiently to ensure adequate coverage during peak hours without exceeding labor budgets.
Management
HMShost
10.2017 - 03.2020
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Delegated tasks and coordinated breaks for staff
- Provided on the job training to new associates to ensure company standards are met
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Assistant Manager
Jimmy Johns
06.2014 - 08.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of sandwich makers and divers, fostering a positive work environment focused on teamwork and collaboration.
- Hired and trained new employees
Education
B.A. in Psychology -
Kean University
05.2022
Skills
- Optical knowledge
- Computer Skills
- Insurance Verification
- Team Management
- Time Management
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Training and mentoring
- Excellent people skills
- Exceptional customer service
Timeline
Optical Supervisor
Visionworks
12.2020 - Current
Management
HMShost
10.2017 - 03.2020
Assistant Manager
Jimmy Johns
06.2014 - 08.2017
B.A. in Psychology -
Kean University