Ayanna Williams
New Orleans,LA
Summary
Detail-oriented, personable, and compassionate with superior communication and rapport-building skills. A hardworking and passionate individual with strong organizational skills who is eager to secure a position and ready to help the team achieve company goals.
Overview
15
15
years of professional experience
Work History
CNA
Advantage Medical Professionals
01.2022 - 11.2023
- Provide companionship for patients
- Oversaw and maintained patients' rooms, group living areas and nurse stations
- Obtained client medical history, medication information, symptoms and allergies
- Efficiently communicate with supervisors and staff
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
- Assisted patients with daily living activities, promoting independence and dignity
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
Patient Care Technician
Ochsner Rehabilitation Center
03.2021 - 09.2021
- Assisted with feeding and monitored food and fluid intake to help patients achieve nutritional objectives
- Warmly greeted patients and visitors and made each feel welcome
- Cleaned, sanitized, and moved hospital equipment
- Work collaboratively with nursing and therapy teams
- Helped patients complete activities of daily living
- Answered patient assistance calls, assessed needs and offered qualified support
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Patient Care Technician
University Medical Center
04.2019 - 02.2021
- Take action to correct unsafe conditions
- Use interpersonal-communication strategies with individuals that are intended to achieve desirable outcomes
- Prioritize assigned tasks and patient care based on the acuity of the need and departmental needs
- Provides hand-offs and shift change appropriately to other team members to accomplish direct patient care or support activities
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals
- Supported patient admissions, discharges and transfers to promote team productivity
Patient Care Technician
Tulane Medical Center
10.2018 - 04.2019
- Provide immediate or ongoing care to patients undergoing surgical treatments
- Enhanced patient physical recovery with emotional and social support
- Resolved patient issues by quickly responding to calls and emergency issues
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
Customer Service Associate
Walmart
11.2010 - 01.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Executes excellent sales floor merchandising and selling
- Answered customer telephone calls promptly to avoid on-hold wait times
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
Receptionist
Twin Oaks Nursing Home
01.2009 - 03.2010
- Kept reception area clean and neat to give visitors positive first impression
- Scheduled appointments
- Resolved customer problems and complaints
- Responded to inquiries from callers seeking information
- Managed multiple tasks and met time-sensitive deadlines
- Corresponded with clients through email, telephone or postal mail
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
Education
Associate of Arts - Criminal Justice
Delgado Community College
05.2024
Emergency Medical Technician (EMT) -
Delgado Community College
Certified Nursing Assistant (CNA) -
Louisiana Technical College
GED -
Carville Job Corps Academy
Skills
- Relationship-Building
- Medical Office Administration
- Emotional Intelligence
- Medical Terminology Knowledge
- Patient Scheduling
- Technical Support
- Microsoft Expert
- Time Management
- Retail Sales Customer Service
- Recordkeeping Strengths
- Multi-Line Phone Talent
- Complex Product Knowledge
- Team Development
- Customer Data Confidentiality
- Compassion and Empathy
- Maintaining confidentiality
- Reliable team player
- Complex Problem-Solving
Timeline
CNA
Advantage Medical Professionals
01.2022 - 11.2023
Patient Care Technician
Ochsner Rehabilitation Center
03.2021 - 09.2021
Patient Care Technician
University Medical Center
04.2019 - 02.2021
Patient Care Technician
Tulane Medical Center
10.2018 - 04.2019
Customer Service Associate
Walmart
11.2010 - 01.2011
Receptionist
Twin Oaks Nursing Home
01.2009 - 03.2010
Associate of Arts - Criminal Justice
Delgado Community College
Emergency Medical Technician (EMT) -
Delgado Community College
Certified Nursing Assistant (CNA) -
Louisiana Technical College
GED -
Carville Job Corps Academy
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