Ayanna Williams
Conyers,GA
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. In-depth knowledge of wine, beer, and liquor brands and cocktail recipes.
Overview
1
1
year of professional experience
Work History
Server/Assistant Bartender
Virgil's Gullah Kitchen and Bar
2024.02 - Current
- Ensured that my tables were fully stocked with glasses, drink mixes, and garnishments before my shift.
- Greeted guests upon arrival to their sections and collected payment for the table minimum. Checked to ensure payment info was correct and pre-authorized payment.
- Efficiently and accurately took and delivered orders for bottles. Whilst also preparing cocktails at the table, including chilled and mixed shots as.
- Consistently provided professional, friendly and engaging service while constantly checking on guests satisfaction.
- Skillfully promoted items on bottle list, while assertively up selling menu items
- Followed all safety and sanitation policies when handling beverages to uphold proper health standards.
- Displayed enthusiasm and knowledge about the establishment and menu products.
- Quickly recorded transactions in Micros system to deliver prompt service
- Developed and maintained positive working relationships with others to reach business goals.
- Provided friendly, attentive, genuine service while establishing a rapport with guests.
- Assisted co-workers whenever possible.
Host/Take-Out Server
Bahama Breeze
2023.04 - 2023.12
- Greeted guests in a timely and professional manner.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Associate of Science - Public Health
Kennesaw State University
Kennesaw, GA05.2025
Skills
- Outgoing personality
- Organized and efficient server
- Quick problem solver
- Up-selling capability
- Thrives in fast-paced environment
- Committed team player
- Courteous, professional demeanor
- High energy
- Cash handling expert
- Bar terminology
- Liquor and smoking laws familiarity
Additional Information
IG @ayanna.monae
Timeline
Server/Assistant Bartender
Virgil's Gullah Kitchen and Bar
2024.02 - Current
Host/Take-Out Server
Bahama Breeze
2023.04 - 2023.12
Associate of Science - Public Health
Kennesaw State University
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