Ayanna Wilson
Depew
Summary
An experienced and detail-oriented office manager with a strong background in managing payroll, accounts payable/receivable, and health insurance claims. Skilled at problem-solving, analyzing complex data, and ensuring accuracy across various domains. Proven ability to adapt to new roles and industries with a strong focus on customer service and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Good Samaritan Church
03.2022 - Current
- Manage payroll processing, accounts payable, and receivable, ensuring timely and accurate financial transactions
- Oversee office operations, supporting internal teams with administrative tasks, and managing supplies and scheduling
- Collaborate with the finance team to ensure smooth processing of payments and financial documentation
- Implement efficient systems to track and report financial data, improving operational productivity
Claims Reviewer
Highmark Health
01.2023 - 03.2024
- Reviewed health insurance claims for accuracy, verifying patient and provider information
- Identified discrepancies and worked with appropriate departments to resolve billing and claim issues
- Provided support in the management of customer inquiries related to claims, ensuring satisfaction with timely responses
Auto Claims Adjuster
Geico
03.2020 - 03.2021
- Processed and reviewed auto insurance claims, assessing damages and coordinating repairs
- Communicated with policyholders to gather necessary documentation and ensure smooth claim resolution
- Investigated claims for accuracy and fraud prevention, consistently meeting company standards for claims resolution times
Direct Support Professional
People Inc
01.2019 - 03.2020
- Provided direct support to individuals with disabilities, assisting with daily activities and ensuring a safe and positive environment
- Managed care plans for clients, ensuring they received appropriate services and resources
- Collaborated with families and healthcare professionals to develop individualized care plans
- Acted as a liaison between clients and healthcare providers, improving communication and client satisfaction
Education
High School Diploma -
Tapestry Charter School
Buffalo, NY06.2018
Skills
- Office Management & Administration
- Payroll & Account Management
- Health Insurance Claims Processing
- Auto Insurance Claims Processing
- Financial Reporting & Reconciliation
- Customer Service & Direct Support
- Attention to Detail & Accuracy
- Problem Solving & Issue Resolution
- HIPAA & Compliance Awareness
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Accounting Software (QuickBooks)
- Claims Management Software
Websites
Certification
- [Certification Name, if applicable]
- [Relevant Training Programs]
Professional Development
[List any relevant workshops, conferences, or courses you've attended, if applicable.]
Timeline
Claims Reviewer
Highmark Health
01.2023 - 03.2024
Office Manager
Good Samaritan Church
03.2022 - Current
Auto Claims Adjuster
Geico
03.2020 - 03.2021
Direct Support Professional
People Inc
01.2019 - 03.2020
High School Diploma -
Tapestry Charter School
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