Summary
Overview
Work History
Education
Skills
Timeline
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Ayanna Young

Louisville,Kentucky

Summary

A strong leader with problem solving skills to prioritize and multi-task in fast-paced working environments. Successfully works as part of team to reach personal and business goals. Streamlines operations to increase revenue by promoting organizational efficiency. Using independent decision-making skills, and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Patient Assistance Coordinator

Pharmacord
08.2023 - Current
  • Resolves issues through active listening and open-ended questioning, escalating major problems to manager.
  • Deescalates customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment
  • Deliverers exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences for about inbound 68 calls daily
  • Exhibits high energy and professionalism when dealing with clients and staff.
  • Meets KPIs for service levels for quality assurance and productivity.

Front End Customer Service Manager

Louisville Chiropractic & Injury Centers
07.2020 - 10.2023
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Collaborated with department managers to maintain smooth communication and coordination, ensuring seamless daily operations.
  • Trained new staff members on company policies and procedures, promoting adherence to established guidelines and fostering a positive work environment.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction while managing about 30 patients a day.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Client Support Analyst

Anesthesia Business Consultants
08.2018 - 06.2020
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Streamlined support processes for increased efficiency and faster response times.
  • Pulled data from multiple sources into a statistical software package for normalizing customer Service traffic across channels using automated data merging techniques.
  • Managed high-volume client anesthesia times consistently by meeting or exceeding resolution targets and response time goals for 100+ documents a day.

Admin/Data Entry Clerk

SeniorWell Group
10.2017 - 07.2018
  • Composed and released a variety of high-level correspondence to ensure timely, effective, professional correspondence
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to company services
  • Completed 50+ outbound calls per shift to assist with customer collections and durable medical equipment shipments
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information by 7%.

Education

Associate Degree - Applied Science

DeVry University
Chicago, IL

Skills

  • Order Processing
  • Time Management
  • Phone Etiquette
  • Customer Data Confidentiality
  • Data Entry
  • Microsoft Office
  • Inbound Call Management
  • Epic
  • Customer Account Management

Timeline

Patient Assistance Coordinator

Pharmacord
08.2023 - Current

Front End Customer Service Manager

Louisville Chiropractic & Injury Centers
07.2020 - 10.2023

Client Support Analyst

Anesthesia Business Consultants
08.2018 - 06.2020

Admin/Data Entry Clerk

SeniorWell Group
10.2017 - 07.2018

Associate Degree - Applied Science

DeVry University

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Ayanna Young