Ayanna Young
Southfield
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas Security Services USA
Dearborn
05.2023 - Current
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to deter and detect unauthorized activities.
- Responded promptly to alarms and emergency situations requiring immediate attention.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Security Officer
Lagarda Security
Detroit
02.2023 - 04.2023
- Maintained detailed logs of daily activities and incidents for reporting purposes.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Delivery Driver
Latrobe LLC
Memphis
04.2020 - 07.2020
- Delivered packages efficiently while adhering to company guidelines and safety protocols.
- Navigated routes using GPS technology to ensure timely deliveries.
- Communicated effectively with customers regarding delivery schedules and requests.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Security Officer
Allied Universal Security Services
Memphis
11.2018 - 01.2020
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Enforced access control measures in accordance with established procedures.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
Material Handler
Nike Warehouse
Memphis
02.2018 - 11.2018
- Inspected incoming materials for quality and accuracy before storage.
- Received and distributed incoming materials to designated areas.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Palletized boxes to increase movement and shipment efficiency.
Direct Support Professional
Open Arms Care Corporation
Memphis
04.2017 - 09.2018
- Assisted individuals with daily living activities and personal care routines.
- Collaborated with families to ensure effective communication and support.
- Maintained accurate documentation of client progress and incidents.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Customer Service Representative
SYKES
Memphis
02.2016 - 11.2017
- Assisted customers with inquiries and product information.
- Resolved complaints through effective communication and problem-solving skills.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Cashier
Kmart, Sears Holding
Memphis
06.2015 - 01.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma -
Arlington High School
Arlington, TN06-2012
Skills
- Time management
- Attention to detail
- Adaptability to change
- CCTV surveillance
- Complaint handling
- Conflict resolution
- Order processing
- Data entry
- Problem solving
- Microsoft Excel
- Adaptive team player
- Computer proficiency
Languages
English
Professional
Certification
CPR
Timeline
Security Officer
Securitas Security Services USA
05.2023 - Current
Security Officer
Lagarda Security
02.2023 - 04.2023
Delivery Driver
Latrobe LLC
04.2020 - 07.2020
Security Officer
Allied Universal Security Services
11.2018 - 01.2020
Material Handler
Nike Warehouse
02.2018 - 11.2018
Direct Support Professional
Open Arms Care Corporation
04.2017 - 09.2018
Customer Service Representative
SYKES
02.2016 - 11.2017
Cashier
Kmart, Sears Holding
06.2015 - 01.2016
High School Diploma -
Arlington High School