Ayannah Ragland
Newark
Summary
Dynamic Lead Customer Service Representative skilled in driving team performance and improving customer satisfaction. Strong history of implementing strategies that enhance operational efficiency while managing customer interactions with professionalism. Engaged in training and developing staff, contributing to a culture of excellence and responsiveness in service delivery.
Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Experienced professional offers several years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing flight attendant position to provide exceptional customer service to travelers.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
Jersey City
01.2025 - 12.2025
- Assisted customers with rental inquiries and service options.
- Processed customer transactions efficiently and accurately.
- Managed inventory of moving supplies and equipment.
- Coordinated with team members to ensure smooth operations.
- Resolved customer complaints through effective communication.
- Provided product knowledge to customers for informed decisions.
- Maintained cleanliness and organization of the service area.
- Trained new staff on customer service protocols and systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Flight Attendant
JetBlue
Newark
01.2024 - 12.2025
- Provided exceptional customer service in a fast-paced environment, ensuring passenger safety and comfort.
- Assisted with boarding, serving beverages, and handling in-flight emergencies.
- Communicated effectively with crew members and addressed passenger needs and concerns.
- Implemented safety procedures and protocols to ensure a smooth operation.
- Assisted an average of 150 passengers during each flight, maintaining a high level of professionalism and courtesy.
- Collaborated with crew members to coordinate cabin services and ensure timely resulting in increased customer satisfaction.
- Responded to and resolved passenger complaints, creating a positive experience and improving customer loyalty.
- Ensured passenger safety by following all safety protocols during flights.
- Delivered exceptional customer service to enhance passenger experience and satisfaction.
- Collaborated with crew members to maintain efficient in-flight operations.
- Assisted passengers with boarding procedures and luggage placement.
- Demonstrated emergency procedures and equipment usage to ensure preparedness.
- Managed in-flight refreshments and meal services for passenger comfort.
- Addressed passenger inquiries and resolved issues promptly during flights.
- Maintained compliance with airline regulations and company policies consistently.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Greeted passengers, answered questions, and directed them to their seats.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
Supervisor of Operations
Omni-Serv
Newark
07.2023 - 01.2024
- Developed and implemented policies and procedures for efficient workflow.
- Provided training and guidance to team members on operational procedures and best practices.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Responded to information requests from superiors, providing specific documentation.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Oversaw daily operations and workflow management for efficient service delivery.
- Trained staff on safety procedures and operational best practices.
- Coordinated inventory management to ensure adequate stock levels.
- Implemented process improvements to enhance team productivity and efficiency.
- Monitored compliance with company policies and industry regulations.
- Assisted in scheduling staff shifts to optimize coverage and performance.
- Facilitated communication between departments to align operational goals.
Supervisor
Prospect Airport Services
Newark
12.2020 - 03.2023
- Verified delivered supplies against requisition paperwork.
- Documented completed work with logs of hours, supply use and notable incidents or findings.
- Accurately stocked aircraft inventory.
- Maintained, cleaned and sanitized interior of aircraft.
- Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
- Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
- Maintained accurate documentation of performed work and completed tasks.
- Secure the AC by completing security search's.
- Reviewed completed work to verify consistency, quality and conformance.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Identified needs of customers promptly and efficiently.
- Determined consumer needs to provide products and services appealing to larger market.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Reviewed completed work to verify consistency, quality and conformance.
Security Supervisor
Admiral Security Services, Inc
Newark
09.2020 - 12.2020
- Supervised property entrances and exits and monitored employee safety.
- Provided security team leadership and contributed to on-call duties.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Led security team and contributed to on-call shifts.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Recorded required data for incident reports and files.
Customer Service Associate
McDonald's
Newark
08.2017 - 03.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education
High School Diploma -
Newark Collegiate Academy
Newark, NJSkills
- Staff Evaluation
- Performance Reporting
- Maintenance Oversight
- Customer Relationship Management
- Facilities Inspection
- Team Building
- Leadership
- Team Development
- Communication Improvements
- Customer Service
- Problem-Solving
- Document Control
- Communication skills
- Organizational skills
- In-flight operations
- Emergency procedures
- Safety protocols
- Customer service
- Cabin management
- Conflict resolution
- Team collaboration
- Time management
Timeline
Customer Service Representative
Uhaul Moving And Storage
01.2025 - 12.2025
Flight Attendant
JetBlue
01.2024 - 12.2025
Supervisor of Operations
Omni-Serv
07.2023 - 01.2024
Supervisor
Prospect Airport Services
12.2020 - 03.2023
Security Supervisor
Admiral Security Services, Inc
09.2020 - 12.2020
Customer Service Associate
McDonald's
08.2017 - 03.2019
High School Diploma -
Newark Collegiate Academy