Ayannie Gorman
Santa Clarita
Summary
I have food and beverage service and guest relations experience, upselling strategies, and customer satisfaction experience. And I'm also able to make positive customer relationships. I get along with many different personalities and try to keep positive vibes in the work environment to give customers the same.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Food and Beverage Team Member
Six Flags
08.2024 - Current
- higher sales by upselling menu items promoting specials to guests.
- Enhanced customer satisfaction by providing service and maintaining a clean, organized dining area.
- Promoted a positive work environment through clear communication, teamwork, and mutual respect among colleagues.
- Built strong relationships with customers by resolving concerns and ensuring their dining experience met high expectations.
Swim Instructor
Waterworks Aquatics
05.2024 - 07.2024
- Taught daily swim instruction to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Provided positive reinforcement and motivation to increase student confidence and performance.
Gymnastics Instructor
Hugos Gym
05.2024 - 06.2024
- Kept fun environment with class while remaining professional and focused on the goals set.
- Communicated with other instructors and coaches to determine student advancement and progress.
Education
High School Diploma -
College of The Canyons
Valencia, CA01-2028
Skills
- Upselling strategies
- Food and beverage service
- Guest services
- Staff training
- Problem-solving abilities
- Inventory management
- Teamwork and collaboration
- Cleaning and sanitizing
- Adaptable and flexible
- Warm and friendly
Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Timeline
Food and Beverage Team Member
Six Flags
08.2024 - Current
Swim Instructor
Waterworks Aquatics
05.2024 - 07.2024
Gymnastics Instructor
Hugos Gym
05.2024 - 06.2024
High School Diploma -
College of The Canyons
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