Ayat Atheer Al-Hajaj
Baghdad
Summary
Experienced professional with a diverse skill set developed in a fast-paced entrepreneurial environment. Seeking a transition into a new field, with expertise in strategic planning and financial management. Possesses strong capabilities in client relationship building and project coordination. Aims to leverage these transferable skills to drive success in a new professional setting.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Digital Future Co. for E-Distribution Services (Mu
04.2023 - 09.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Key Account Manager
Digital Future Co. for E-Distribution Services (Mubasher)
10.2022 - 04.2023
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
Call Center Specialist
Digital Future Co. for E-Distribution Services (Mubasher)
10.2021 - 10.2022
- Assisted customers by answering questions and responding to inquiries.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Purchasing Specialist (Local & International)
ZORRO for Mobile Spare Parts Co.
07.2020 - 09.2021
- Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.
- Streamlined purchasing processes by implementing efficient procurement strategies, resulting in cost savings.
- Negotiated favorable payment terms with suppliers, improving cash flow management for the organization.
- Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
Data Entry Specialist
ZORRO for Mobile Spare Parts Co.
12.2019 - 07.2020
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
Shipments Controller
ZMC Express & Cargo Co.
04.2019 - 12.2019
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
Customer Services Agent
ZMC Express & Cargo Co.
01.2019 - 04.2019
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Addressed customer account discrepancies and concerns.
Owner / Sales Manager
Fashion Online Store (Freelancer)
08.2018 - Current
Ticket Agent
Rayat Al-Sharq Travel & Tourism Co.
08.2018 - 12.2018
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Sales Agent
Rayat Al-Sharq Travel & Tourism Co.
05.2018 - 08.2018
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
Education
Bachelor's degree - computer science
Ibn Al-Haitham college, University of Baghdad
01.2018
Skills
- Customer relations
- Employee development
- Digital transformation
- Talent development
- Human resources
- Project management
- Operations management
Languages
Arabic
English
Timeline
Operations Supervisor
Digital Future Co. for E-Distribution Services (Mu
04.2023 - 09.2024
Key Account Manager
Digital Future Co. for E-Distribution Services (Mubasher)
10.2022 - 04.2023
Call Center Specialist
Digital Future Co. for E-Distribution Services (Mubasher)
10.2021 - 10.2022
Purchasing Specialist (Local & International)
ZORRO for Mobile Spare Parts Co.
07.2020 - 09.2021
Data Entry Specialist
ZORRO for Mobile Spare Parts Co.
12.2019 - 07.2020
Shipments Controller
ZMC Express & Cargo Co.
04.2019 - 12.2019
Customer Services Agent
ZMC Express & Cargo Co.
01.2019 - 04.2019
Owner / Sales Manager
Fashion Online Store (Freelancer)
08.2018 - Current
Ticket Agent
Rayat Al-Sharq Travel & Tourism Co.
08.2018 - 12.2018
Sales Agent
Rayat Al-Sharq Travel & Tourism Co.
05.2018 - 08.2018
Bachelor's degree - computer science
Ibn Al-Haitham college, University of Baghdad
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