Ayat Hamami
Ann Arbor,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Forward thinking with positivity, prioritizing, and the ability to complete tasks in a timely manner. Hardworking employee with customer service, multitasking, and time management ability.
Overview
10
10
years of professional experience
Work History
Executive Assistant
Procare Medical
Detroit, MI
05.2024 - Current
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Developed effective filing systems for easy retrieval of information when needed.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Greeted visitors warmly upon arrival at the office premises.
- Maintained confidential records and files related to executive operations.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Monitored incoming emails and responded accordingly in a timely manner.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Managed and tracked expenses to meet company budget requirements.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
Care Management Coordinator
Kennedy Care
Ann Arbor, Michigan
08.2021 - 05.2024
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Conducted initial assessments and evaluations of patient's needs.
- Maintained accurate client records in accordance with agency policies and procedures.
- Assessed safety risks associated with living environments or activities of daily living.
- Developed individualized service plans based on assessment findings.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Scheduled appointments for clients with appropriate medical specialists.
- Provided case management services to ensure the delivery of quality care.
- Supported clients during hospital admissions and discharges.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Educated clients on available resources and services within their communities.
- Assisted in the development of discharge plans for clients transitioning out of care programs.
- Ensured compliance with state regulations related to healthcare service provision.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
- Collaborated with interdisciplinary teams to provide comprehensive patient-centered care.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Provided emotional support to patients dealing with difficult health issues.
- Responded promptly to inquiries from patients regarding their care plans.
- Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained records management system to process personnel information and produce reports.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Recruited, hired and trained new medical and facility staff.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
CNA
Evangelical Nursing Home
Saline, MI
07.2014 - 07.2021
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Provided emotional support to family members during difficult times.
- Reported changes in patient conditions to registered nurse or physician.
- Monitored food intake and output as directed by nursing staff.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Transported residents within the facility as needed.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Participated in educational programs designed to improve knowledge of health care practices.
- Answered patient call lights promptly and responded to requests appropriately.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Documented patient care services by charting in designated areas.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Supported non-ambulatory residents in range of motion exercises.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Helped residents walk with or without self-help devices.
- Observed and reported unusual symptoms and changes to charge nurse.
- Used mobility devices to transport patients.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Documented activities and recorded information in EMR system.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Administered medications and educated patients and families on correct at-home administration.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Planned and served meals and snacks to patients according to prescribed diets.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Collected specimens from patients for laboratory testing purposes.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Answered patient call signals and signal lights to determine patients' needs.
Education
Master of Health Administration -
University of Phoenix
Tempe, AZ03-2024
Bachelor of Science - Social Work
Eastern Michigan University
Ypsilanti, MI12-2019
Associate of Science -
Washtenaw Community College
Ann Arbor, MI06-2008
Skills
- Business Administration
- Staff Management
- Business Writing
- Administrative Support
- Scheduling
- Risk Management
- Quality Control
- Strategic Planning
- Report Writing
- Customer Service
- Administrative support specialist
- Excel spreadsheets
- Performance Improvement
- Customer Service-Oriented
- Mail handling
- Professional and mature
- Document Preparation
- Conflict Management
- Schedule Management
- Payroll
- Calendar Management
- Policy Enforcement
- Filing and data archiving
Languages
Arabic
Professional
References
References available upon request.
Timeline
Executive Assistant
Procare Medical
05.2024 - Current
Care Management Coordinator
Kennedy Care
08.2021 - 05.2024
CNA
Evangelical Nursing Home
07.2014 - 07.2021
Master of Health Administration -
University of Phoenix
Bachelor of Science - Social Work
Eastern Michigan University
Associate of Science -
Washtenaw Community College
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