Hi, I’m
Ayat Issa
Woodland Hills,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Known for being friendly and adaptable, with positive attitude towards customer interactions. Possesses solid understanding of customer service principles and problem-solving techniques. Committed to providing exceptional service and creating positive impact on customer satisfaction. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success.
Overview
5
years of professional experience
Work History
Starlight Dish Newtwork
Customer Service
03.2019 - Current
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Exceeded sales goals through exceptional customer service and product knowledge.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Chase Bank
Customer Service Representative
06.2015 - 02.2017
Job overview
- Evaluated risk and demand deposit balances of each account to properly price loans to meet profitability standards.
- Coordinated with various divisions and departments in servicing of routine banking transactions.
- Extended and sustained relationships with customers to maintain and grow business.
- Worked with customers to procure updated financial information on continuous basis.
- Contacted prospective clients to generate new loans, deposits and business to achieve company production goals.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
- Tailored banking solutions to customer needs, strengthening client relationships and loyalty.
- Resolved customer complaints, restoring confidence in bank services and retaining valuable clients.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Conducted customer satisfaction surveys to gather feedback, leading to service improvements.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
Education
Rutgers, The State University of New JerseyNew Brunswick, NJ
BBA from Business Administration
06.2017
University Overview
- 3.8 GPA
Skills
- Promotions Programs
- Communications Strategies
- Efficient and Detail-Oriented
- Accounts Payable and Accounts Receivable
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Financial Transactions
- Collection Calls
- Excellent Attention to Detail
- Reliable customer service
- Customer service analysis
- Data entry
- Critical thinking
- Microsoft outlook
- Technical support
- Live chat support
- POS systems expert
- Call management
- Appointment scheduling
- De-escalation techniques
- Sales expertise
- Account management
- Business development
Education
New Brunswick, NJ
Contact
Woodland Hills, CA 91364
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service
Starlight Dish Newtwork
03.2019 - Current
Customer Service Representative
Chase Bank
06.2015 - 02.2017
Rutgers, The State University of New Jersey
BBA from Business Administration
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